Eva Luevano
Portage
Overview
9
9
years of professional experience
Work History
Customer Service
Blain's Farm and Fleet
09.2021 - 03.2023
- Managed customer service interactions for online order returns and packing processes. Oversaw transition to softlines department, specializing in women's and kids' apparel. Contributed to team efforts to improve departmental efficiency and customer satisfaction.
Bus Monitor
Septran
06.2019 - 04.2020
- Enhanced student transportation experience by facilitating safe bus entry and exit. Championed support for diverse age groups, including children with special needs. Improved accessibility through effective management of wheelchair loading and unloading.
Security Officer
Per Mar security service
05.2018 - 06.2019
- Patrolled four locations within logistics park to maintain safety and security. Monitored gate access to prevent unauthorized entry by truckers. Guided truckers to designated drop-off areas to avoid road blockages.
Staples Sales Associate
Staples
06.2017 - 06.2019
- Increased customer satisfaction by efficiently handling cash office transactions. Enhanced team performance through effective training of new employees. Improved inventory management, resulting in well-stocked shelves. Streamlined cashier operations, leading to faster checkout times. Boosted sales by implementing strategic planograms. Achieved sales targets in technology products, including printers and computers.
Monitor
IL CENTRAL SCHOOL BUS
03.2015 - 05.2016
- Took care of Alternative kids.
Counter Sales
OREILLY'S
04.2014 - 05.2015
- Managed customer interactions to facilitate parts sales. Oversaw battery testing and engine code assessments. Supervised installation of wiper blades and conducted inventory audits.
Education
Bachelor of Science - Science of Business
University of Phoenix
Tempe, AZCollege Degree - Real Estate Broker
Joliet Junior College
12.2025
High school or equivalent - undefined
Romeoville High School
Romeoville, IL05.2014
Skills
- Coordinated with healthcare teams to streamline processes and enhance patient outcomes
- Managed customer interactions, ensuring timely responses and fostering positive relationships over five years
- Implemented age-appropriate activities and strategies to enhance children's social and cognitive skills for three years
- Collaborated with multidisciplinary teams to enhance quality of life for individuals with special needs over three years
- Analyzed market trends and optimized product placement to maximize revenue over five years
- Analyzed sales data to create effective planograms that maximize product visibility and drive sales growth
- Managed customer interactions through telemarketing efforts, fostering relationships and generating leads
- Executed inventory control strategies, including tracking and auditing stock, to maintain accuracy and availability of products
- Oversaw daily cash handling activities, maintaining compliance with financial protocols and security measures
- Cultivated client relationships and identified opportunities to maximize sales performance over five years
- Diagnosed and addressed technical problems, facilitating efficient resolution and maintaining service continuity
- Monitored surveillance systems and conducted regular inspections to identify and mitigate potential security risks
- Cultivated strong customer relationships, resulting in repeat business and brand loyalty
- Conducted comprehensive pricing reviews to ensure alignment with industry standards and customer expectations
- Coordinated daily front desk functions, addressing guest inquiries and resolving issues promptly
- Conducted comprehensive negotiations, focusing on terms and conditions to optimize agreements
- Executed advanced functions in Microsoft Excel to optimize data analysis and improve workflow efficiency for three years
- Oversaw daily printing and marking operations, maintaining efficiency and accuracy in deliverables
- Executed design projects using Adobe tools, ensuring high-quality deliverables and adherence to brand standards
Additional Information
- Attending Joliet junior college
- Attending Real estate broker
Timeline
Customer Service
Blain's Farm and Fleet
09.2021 - 03.2023
Bus Monitor
Septran
06.2019 - 04.2020
Security Officer
Per Mar security service
05.2018 - 06.2019
Staples Sales Associate
Staples
06.2017 - 06.2019
Monitor
IL CENTRAL SCHOOL BUS
03.2015 - 05.2016
Counter Sales
OREILLY'S
04.2014 - 05.2015
College Degree - Real Estate Broker
Joliet Junior College
High school or equivalent - undefined
Romeoville High School
Bachelor of Science - Science of Business
University of Phoenix