Eva Morris
Carmel
Summary
Dynamic Customer Service Representative with proven results, excelling in order entry and CRM management. Skilled in enhancing customer relationships and driving sales through effective communication and problem-solving. Proficient in e-commerce support and content creation, consistently delivering exceptional service and fostering positive client interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lighting Boss
Carmel
04.2024 - Current
- Inside sales and customer service representative for national lighting distributor
- Executed accurate order entry and generated purchase orders for precise product fulfillment.
- Provided tracking and order status updates to clients and outside sales team.
- Maintained and updated the CRM, including price adjustments, creating product matrix items, and adding new products to the e-commerce site.
- Assisted with creative content for marketing campaigns and the e-commerce site.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Amanda's Exchange
Carmel
06.2023 - 04.2024
- Customer service representative for a high-end consignment shop.
- Interacted with clients to provide an outstanding shopping experience.
- Worked both the floor and checkout stations to enhance sales.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Porter Ridge High School
Indian Trail, NC06-2021
Skills
- Order entry
- CRM management
- E-commerce support
- Sales support
- Content creation
- Customer relationship management
- Netsuite Certified
- Proficient in Microsoft Office Suite
Timeline
Customer Service Representative
Lighting Boss
04.2024 - Current
Customer Service Representative
Amanda's Exchange
06.2023 - 04.2024
High School Diploma -
Porter Ridge High School