Evangelin Hepsibha P
Chennai
Summary
Over 15 years of Professional Experience, with 11+ years of experience in International Education, Admissions, Counseling, and Team Handling. have a thorough knowledge of the Overseas Education Industry with expertise in sophisticated Sales, Customer Service, Business Administration, and Managerial Skills. Handling Overall Business Processes Involving Planning, Strategy, Training, and Operations. Passionate about bringing technology to streamline business processes to increase productivity.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Branch Head
Unischolars
06.2024 - Current
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 30% by incorporating several quality process improvements within branch.
- Developed high-performing team through targeted recruitment, training, and coaching initiatives.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Implemented innovative marketing campaigns to expand branch's market presence and attract new clients.
- Mentored junior staff members, cultivating culture of continuous learning and development.
Strategic Head (sale& operations)
ACC Overseas
2 2023 - 4 2024
- Recruiting, interviewing and hiring staff
- Analysing productivity data and optimising staffing and production capacity
- Maintaining a working knowledge of their industry including challenges and opportunities in the sector
- Working closely with other heads of departments to improve efficiency
- Creating and delivering presentations
- Designing new processes to improve quality or increase productivity or profitability
- Researching the country or region thoroughly and adapting strategies accordingly
- Monitoring performance at all levels and scheduling training as required
- Implementing an effective brand strategy and ensuring consistency
- Planning and implementing marketing strategies by managing leads to increase the sales
- Building professional relationships with staff and clients
- Maintaining a good image of the organization at all times.
- Enhanced working relationships by participating in team-building activities.
- Created plans and communicated deadlines to complete projects on time.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Country Manager -Canada
Storm Overseas education
01.2022 - 02.2023
- Liaising with head office and writing up quarterly/annual reports
- Recruiting, vetting, and training all new staff
- Researching the country or region thoroughly and adapting strategies accordingly
- Monitoring performance at all levels and scheduling training as required
- Implementing an effective brand strategy and ensuring consistency
- Planning and implementing marketing strategies by managing leads to increase the sales
- Building professional relationships with staff and clients
- Maintaining a good image of the organization at all times.
Regional Head -Sales and Marketing
Storm Overseas Education
03.2021 - 12.2021
- Managing a team of 10 across India on monitoring daily activities and responsible for their targets
- Assisting the team with career counseling all destinations for students and providing assistance with their admission and maintaining sales force adherence and providing training when required
- Maintained close relationships with university partners for joint activities in local markets, providing market insights for product development
- Responsible for launching and brand enabling a new University and Agent partnership
- Providing training to agents and their counselors and conducting presentations at schools and colleges on student visas, higher education opportunities.
Lead Associate
TC Global(Formerly called as The Chopras)
05.2014 - 03.2021
- Responsible for managing a team of 10 including counselors, admin representative, visa & application counselor to maximize the strengths and develop a focused team
- Capable of analyzing market trends to provide critical inputs & formulating selling and marketing strategies
- Leading, training & monitoring the performance of team members to ensure efficiency in student service and meeting of targets
- Possess abilities to support & sustain a positive work environment that fosters team performance with strong communication & relationship management skills
- Maintain weekly reports of branch productivity and conduct weekly meetings
- Help students shape their lives and careers globally, through informed discussions on Career options available to them based on their background
- Counseling the student & parents with the complete process from application till visa process, suggesting the destination of study and the course according to the student profile
- Help them with the prerequisites and documentation for the application
- Maintaining rapport with our Clients (University Representatives)
- Handling client visits at the office
- Assisting the other members of the team in achieving their target and training the new members of the team on country comparison and mock counseling
- Monitoring and coordinating the events happening at the branch i.e
- GEI (Global Education Interact), Visa Seminar, Pre-Departure, Country wise education fair
- Co-coordinating with vendors and senior management and arranging requisites for events
- Assisting students with LOR and SOP editing and preparing the student for visa interview by providing a mock visa interview
- Assisting students with post visa assistance i.e
- Accommodation, ticketing, and providing country-specific briefing.
Senior Education Counselor
Reach Accountant
05.2014 - 03.2021
- Reach Accountant is an advanced cloud accounting software, where we train students from basic accounts entries till final tax calculation and we provide placement where Reach Accountant software is sold
- Reach provides a certified accounting program which helps student to specialize in tax calculation, tax filing & tax return
- Counsel prospective students and create an interest for the course and making students enroll for the same
- Target oriented position.
Academic Counselor
ICCRC
07.2013 - 05.2014
- Counseling, Recruiting, and Marketing for the Medical University of South Carolina (MSc in Clinical Research)
- Planning, manage and executing Student Recruitment Strategies to help achieve Institutional targets
- Traveled to strategize regions and infiltrate prospective market areas across India that could lead to a better conversion rate.
- Oversaw daily operations over [Number] customer accounts with combined annual budget of £[Number].
Academic Counselor
Everonn Education
07.2011 - 05.2013
- Counseling the Chennai and Bangalore-based students for USA and Canada destinations
- Daily activity includes calling, shortlisting, application assistance, and visa services for students
- Weekly and monthly reporting have to be submitted on the work completed and expected results
- Overall coordination between the universities and students to maintain and achieve the desired results
- Team leading & training skills
- Counselling & Convincing skills
- Overseas Education Knowledge & visa requirements
- Computer Skills, MS word, Excel, PPT
- Presentation Skills.
Education
Bachelors of Science - Computer Science -
Women's Christian College
Chennai 06.2006 - 05.2009
Skills
Professional telephone etiquette
MS Office Suite
Quality Assurance
Calm under pressure
Project planning and coordination
Team leadership and motivation
Communication skills
Complaint handling and resolution
Administrative support
Public speaking
Industry Expertise
Sales management
Operations Management
Branch Operations Management
Decision-Making
Team Supervision
Timeline
Branch Head
Unischolars
06.2024 - Current
Country Manager -Canada
Storm Overseas education
01.2022 - 02.2023
Regional Head -Sales and Marketing
Storm Overseas Education
03.2021 - 12.2021
Lead Associate
TC Global(Formerly called as The Chopras)
05.2014 - 03.2021
Senior Education Counselor
Reach Accountant
05.2014 - 03.2021
Academic Counselor
ICCRC
07.2013 - 05.2014
Academic Counselor
Everonn Education
07.2011 - 05.2013
Bachelors of Science - Computer Science -
Women's Christian College
06.2006 - 05.2009
Strategic Head (sale& operations)
ACC Overseas
2 2023 - 4 2024
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