Evangelin Hepsibha P
Chennai
Summary
Accomplished International Education professional with over 15 years of experience in Admissions and Counseling. Proficient in driving sales and delivering exceptional customer service while demonstrating strong business administration and management capabilities. Committed to utilizing technology for process improvement, with a focus on strategic planning and operational excellence.
Overview
15
15
years of professional experience
Work History
Branch Head
Unischolars
Chennai
06.2024 - Current
- Spearheaded branch operations within international education.
- Evaluated market patterns to uncover growth opportunities.
- Increased team effectiveness leading to higher branch profitability.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Directed the training and development of all staff members in order to ensure they were meeting job requirements.
- Established and built customer relationships through targeted outreach and initiatives.
- Engaged in events for collaboration and internationalization for Unischolars.
Strategic Head (Sales & Operations)
ACC Overseas
Chennai
02.2023 - 04.2024
- Handled strategic sales and operations for international education.
- Developing and implementing sales processes for sales teams, specialists, and other representatives.
- Recruiting, interviewing, and hiring staff.
- Develop and implement efficient and effective processes to streamline admissions, enhancing the customer experience for both agents and students.
- Identifying customers and sales opportunities by analyzing sales data and consumer trends.
- Consistently track the sales funnel numbers, and the lead engagement scores through CRM, to meet the sales targets assigned by the organization.
- Lead and manage the Admissions Team, providing strategic direction, and fostering a high-performance culture.
- Maintained compliance with admissions laws and regulations across multiple countries including the UK, USA, Australia, New Zealand, Canada, and Europe.
- Cultivated robust connections with partnership institutions and stakeholders, aligning company to evolving market trends.
- Drive and monitor the admissions process performance and KPIs, ensuring that targets are met and exceeded.
Regional Head - Sales and Marketing
Storm Overseas
Chennai
03.2021 - 02.2023
- Regional head handling sales and marketing strategies.
- Oversaw the operations of multiple branches and trained lower management.
- Managed a team of 10 across India, monitoring daily activities and achieving targets.
- Conducted research and prepared reports on company operations and market trends.
- Planned and implemented marketing strategies to increase sales.
- Ensure all documentation and application processes are compliant with regulatory requirements and the company’s standards.
- Manage escalated cases, and offer timely resolutions to ensure student satisfaction and process accuracy.
- Oversee the complete admissions cycle, including counseling, assessment, documentation, application processing, and visa assistance.
- Conducted quarterly visits with BDM to support channel partners.
- Consistently achieved defined regional student conversion benchmarks with collaboration of channel partners.
- Maximized business expansion through strategic channel partner relationships.
Lead Associate
TC Global
Chennai
05.2014 - 03.2021
- Company Overview: Formerly called as The Chopras
- Lead Associate in a prominent international education consultancy.
- Responsible for managing a team of 10, including counselors and visa/application counselors.
- Maintained rapport with university representatives, and assisted team members in achieving targets.
- Oversee the Admissions Process: Manage the entire student admission pipeline, from inquiries to enrollment.
- Corporate and target-driven approach: Implement structured processes to improve conversion rates.
- Oversaw timely follow-ups and ensured student engagement.
- Design plans for effective student engagement and enrolment.
- Generated reports by utilizing data tracking processes.
- Fostered strong relations with international academic institutions.
- Streamlined processes to ensure compliance with admission and visa requirements.
Senior Education Counselor
Reach Accountant
Chennai
03.2013 - 05.2014
- Senior Education Counselor focused on student recruitment
- Counseled prospective students for advanced cloud accounting programs
- Prepared reports, presentations, and materials for targeted orientations
- Achieved enrollment targets and created interest in course offerings
Academic Counselor
ICCRC
Chennai
03.2012 - 03.2013
- Academic Counselor focusing on international medical education
- Counseled students for the Medical University of South Carolina's programs
- Executed student recruitment strategies nationwide
- Oversaw operations for 50 customer accounts with an emphasis on meeting educational budgets
Education Counselor
Everonn Education
Chennai
05.2010 - 03.2012
- Education Counselor ensuring efficient guidance for overseas education
- Counseled Chennai and Bangalore-based students for US and Canada destinations
- Coordinated between universities and students for seamless application processing
- Prepared and submitted weekly and monthly reports on student activities and outcomes
Education
Bachelor's Degree - Computer Science
Womens Christian College
Chennai, Tamil Nadu06.2009
Skills
- CRM
- Microsoft Teams
- Recruitment
- S&OP
- Gmail
- Customer relationship management
- Branch management
- Team leadership
- Training and development
- Compliance management
- Admissions process
- Effective communication
- Decision making
- Strategic planning
- Relationship building and management
- Business development
- Team supervision
Timeline
Branch Head
Unischolars
06.2024 - Current
Strategic Head (Sales & Operations)
ACC Overseas
02.2023 - 04.2024
Regional Head - Sales and Marketing
Storm Overseas
03.2021 - 02.2023
Lead Associate
TC Global
05.2014 - 03.2021
Senior Education Counselor
Reach Accountant
03.2013 - 05.2014
Academic Counselor
ICCRC
03.2012 - 03.2013
Education Counselor
Everonn Education
05.2010 - 03.2012
Bachelor's Degree - Computer Science
Womens Christian College
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