Evanna Sue Utley
Evansville
Summary
Customer Service/Dispatch/Logistics/Office and Payroll/Remote Work
Overview
12
12
years of professional experience
Work History
Store Clerk
Cool Breeze Vapor
Evansville
07.2025 - Current
- Began as full time and went to part time 9/15.
- Assisted customers with devices and supplies, facilitating payment transactions to enhance their shopping experience.
- Upsold products based on customer needs, managed store operations during opening and closing, and maintained cleanliness.
- Coordinated staffing efforts across various store locations to ensure optimal coverage.
Dispatcher/Customer Service
Blue Ribbon Courier
09.2025 - 10.2025
- Scheduled trucks and drivers based on customer needs; performed computer entry, emailed clients, invoiced services, reported data, and handled incoming calls.
- Scheduled trucks and drivers to meet customer needs; performed data entry, communicated with clients via email, invoiced services, reported data, and managed incoming calls.
- Coordinated daily delivery routes to optimize parcel distribution.
- Monitored shipment status using tracking software and updated clients accordingly.
- Monitored shipment status with tracking software and provided timely updates to clients.
Dispatcher
Joe Beard and Sons
Newburgh
06.2024 - 01.2025
- Coordinated transportation schedules for timely deliveries across service areas.
- Communicated with drivers to ensure efficient route management and address issues.
- Maintained communication with customers, coordinated dump truck services, entered orders and jobs for drivers, and dispatched drivers effectively.
- Monitored vehicle locations using GPS tracking systems for operational efficiency.
- Communicated regularly with mechanics about equipment status to ensure efficient operations.
Dispatcher
Blue Ribbon Courier
McCutchanville
08.2023 - 05.2024
- Coordinated daily dispatch operations for efficient delivery scheduling.
- Coordinated truck assignments and scheduled drivers based on customer requirements.
- Managed communication between drivers and clients to ensure timely updates.
- Monitored vehicle locations using GPS tracking systems for route optimization.
- Entered data into computer system for accurate record-keeping.
Dispatcher
Atlas Van Lines
Evansville
11.2022 - 08.2023
- Coordinated driver schedules and optimized work logistics to ensure timely deliveries.
- Tracked and documented movement and location of drivers and goods to enhance route planning.
- Handled incoming customer calls
Receptionist
Randall Craig Law Office
Evansville
05.2021 - 11.2022
- Managed front desk operations, ensuring efficient visitor check-in and a welcoming environment.
- Coordinated appointment scheduling for attorneys and clients efficiently.
- Handled incoming calls, promptly directing inquiries to legal staff, enhancing client support.
- Screened incoming calls and directed them to appropriate individuals, facilitating effective communication.
Dispatcher Office Assistant
Sonitrol Security
Evansville
09.2020 - 05.2021
- Coordinated daily schedules for security personnel and clients, optimizing resource allocation for efficient coverage.
- Handled incoming calls to assist customers with inquiries. and customer service, computer entry and recording.
- Monitored and responded to alarms for business and private locations, ensuring prompt security interventions.
- Incoming calls and customer service, computer entry and recording.
- Maintained accurate records of service requests and incident reports.
Dispatcher Office Assistant
PTI and other
Evansville
01.2015 - 01.2020
- Managed dispatch and customer service operations for KC Transportation in Princeton, IN, PTI, NEMT, and AMR in Evansville, ensuring timely transport and customer satisfaction.
- Pursued diverse roles within dispatch and customer service to meet financial goals.
- Managed incoming calls and dispatched security personnel efficiently.
- Coordinated communication between clients and field teams effectively.
- Maintained detailed logs of all dispatch activities and incidents.
Education
Graduate - General Studies
Mt. Carmel High School
Mt. Carmel, ILSome College (No Degree) - Certified Bookkeeper And Tax Preparation
Intuit Academy (Currently Enrolled And in Progress)
Online, INSkills
- Customer service
- Data entry
- Scheduling
- Office work
- Microsoft Office
- Software applications
- Computer skills
- Multi-monitor setup
- Dispatching
- Account management
- Payroll entry
- Insurance agent
- Quick learner
- Team player
- Strong communication skills
- Data entry
- Insurance agent
Education Certifications
- Mt. Carmel High School, Mt. Carmel, IL, Graduate, General Studies
- College, A few classes only
Timeline
Dispatcher/Customer Service
Blue Ribbon Courier
09.2025 - 10.2025
Store Clerk
Cool Breeze Vapor
07.2025 - Current
Dispatcher
Joe Beard and Sons
06.2024 - 01.2025
Dispatcher
Blue Ribbon Courier
08.2023 - 05.2024
Dispatcher
Atlas Van Lines
11.2022 - 08.2023
Receptionist
Randall Craig Law Office
05.2021 - 11.2022
Dispatcher Office Assistant
Sonitrol Security
09.2020 - 05.2021
Dispatcher Office Assistant
PTI and other
01.2015 - 01.2020
Graduate - General Studies
Mt. Carmel High School
Some College (No Degree) - Certified Bookkeeper And Tax Preparation
Intuit Academy (Currently Enrolled And in Progress)