EVELYN KENDI MBAE
Dubai
Summary
Customer service and client specialist professional with more than 10 years of inside sales, marketing, and entrepreneurship experience. Proven success in sales training, customer satisfaction, and business development. Developed and executed sales and marketing strategies that significantly increased visibility.
Overview
17
17
years of professional experience
Work History
Beauty Salon Owner
Astora beauty salon
06.2022 - 11.2023
- Owned and managed daily operations of Beauty Salon business, including supervising employees and providing onsite training and continuing education to staff
- Recruited, interviewed, trained, and supervised 5 employees, including 2 supervisors, to achieve sales goals
- Maintained up-to-date knowledge of all statutory requirements and regulations
- Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers
- Cultivated engaging and lively setting for patrons to learn
- Increased sales volume 25% in 1 year and total profit of 35% increase
- Assessed all aspects of business operations to implement realistic annual budget
- Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll
- Kept up-to-date on all regulatory changes affecting business operations
- Developed business and marketing plans and prepared monthly financial reports
- Reconciled daily sales, returns, and financial transactions.
Store Manager
Mac Cosmetics
11.2014 - 06.2022
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
- Review advertising calendar and ensure proper execution of events
- Communicate credit goal specifics and expectations
- Monitor associate productivity levels and provide coaching and feedback
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
- Develop and implement business driving events to achieve department goals presenting to potential new clients
- Supervise proper presentation, organization, storing, and replenishment of stock
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Alert Sales Manager of needs and concerns of the business and staff
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Participate in physical inventory process
- Maintain good housekeeping standards
- Ensure work area is free from hazards and work in a safe manner
- Be in compliance with all hygiene standards
- Regular, dependable attendance and punctuality
- Lead a team of beauty consultants
- Minimize the risk of stock loss, by ensuring goods received, dispatched, discrepancies brand counts, etc, are all carried out effectively, in accordance with group policy
- Ensure that the store's merchandising, visual standards, and housekeeping are consistently high
- Maximize sales promotions and brand activities
- Meet and exceed sales targets through consistently delivering excellent customer service and leading by example on the sales floor.
Personal Assistant / Legal secretary
Gitobu Imanyara and Co Advocates
09.2012 - 01.2014
- Diary management, case preparation, travel arrangements, and liaise with clients
- Plan the layout of the rooms and the entertainment program and organizing facilities and amenities such as car parks, security, and first aid
- Coordinate advocates reports, conferences, and meetings
- Liaising on a daily basis with the advocate, clients, and the media, often via telephone and email
- Relationship building and networking with colleagues, clients, and the media
- Attending and promoting client events to the media
- Undertaking research for new business proposals and presenting to potential new clients
- Managing the PR aspect of a possible crisis situation
- Devising and maintaining office systems, including data management, filing confidential reports
- Arranging travel, visas, and accommodation and, occasionally, traveling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; screening phone calls, inquiries, and requests, and handling them when appropriate; meeting and greeting visitors at all levels of seniority
- Producing legal documents, reports, and presentations.
Business Class Flight Attendant
Kenya Airways
03.2007 - 09.2012
- Attend a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight
- Carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date, and that all meals and stock are on board
- Welcome passengers on board and directing them to their seats
- Inform passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
- Check all passenger seat belts and galleys are secure prior to take-off
- Make announcements on behalf of the pilot and answering passenger questions during the flight
- Serving meals and refreshments to passengers
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
- Giving first aid to passengers where necessary
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers
- Completing paperwork, including writing a flight report.
Education
Success Wisdom Management Consultancy Training Filipino Institute
Professional Image Consultant Certification Course, Image-Etiquette, Makeup, Wardrobe - Colour analysis - Consulting -
The Image Academy (The Orange Company)
08.2013
Diploma in French, French -
Alliance Franchise Nairobi
08.2006
Skills
- Office Management
- Records Management
- Travel Coordination
- Event Management
- Calendaring
- Front-Desk Reception
- MS Word, Excel, PowerPoint, Outlook, Access, Publisher
- Sales strategies
- Cost analysis and savings
- Employee Development
- Excellent Communication skills
Languages
English
Swahili
French
Skills And Trainings
- Image, wardrobe, etiquette, colour analysis and make up consulting
- Crestcom bullet proof manager program
- Aircraft emergency and safety certification
- Modified basic life support (First Aid)
- Travel and logistic support
- Presentations to corporate and different clients
- World class customer service
- Attention to detail, self-motivated and positive attitude
Citizenship
Kenyan
Personal Information
- Status: Own visa
- Title: Real Estate Agent/Realtor
- Date of Birth: 07/22/85
Timeline
Beauty Salon Owner
Astora beauty salon
06.2022 - 11.2023
Store Manager
Mac Cosmetics
11.2014 - 06.2022
Personal Assistant / Legal secretary
Gitobu Imanyara and Co Advocates
09.2012 - 01.2014
Business Class Flight Attendant
Kenya Airways
03.2007 - 09.2012
Success Wisdom Management Consultancy Training Filipino Institute
Professional Image Consultant Certification Course, Image-Etiquette, Makeup, Wardrobe - Colour analysis - Consulting -
The Image Academy (The Orange Company)
Diploma in French, French -
Alliance Franchise Nairobi