Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelyn M. Curry

New Haven

Summary

Detail-oriented Support Specialist recognized for strong problem-solving and communication skills. Extensive experience managing customer inquiries and coaching/mentoring staff, committed to driving exceptional customer experiences, and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Support Specialist

Inspira Financial, Inc.
Oak Brook
01.2019 - Current
  • Provided customer support through phone, email, and chat channels.
  • Resolved client inquiries efficiently using internal ticketing systems.
  • Documented client interactions and solutions in knowledge management system.
  • Assisted in training new employees on support protocols and systems.
  • Maintained up-to-date knowledge of financial products and services offered.
  • Documented customer interactions and contact information into company database.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Provided technical support to customers via phone and email.
  • Provided guidance to junior members of the team on best practices.
  • Ensured compliance with company policies regarding security protocols.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Supervisor

CVS Health
Woonsocket
11.2017 - 01.2019
  • Supervised daily customer service operations and team performance.
  • Resolved customer complaints through effective conflict resolution strategies.
  • Analyzed customer feedback to improve service quality and processes.
  • Coordinated with other departments to enhance overall customer experience.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Customer Service Representative

PayFlex Systems USA Inc.
Omaha
11.2014 - 11.2017
  • Managed customer inquiries through multiple communication channels.
  • Resolved complex issues by collaborating with cross-functional teams.
  • Provided feedback to management on common customer concerns.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Provided customers with product and service information.
  • Utilized excellent customer service skills to ensure satisfaction of all customers.

Education

Associate of Applied Science - Business Administration

Ivy Tech
Fort Wayne, IN
05-2013

Skills

  • Customer relationship management
  • Knowledge management
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Cross-functional teamwork
  • Product knowledge
  • Customer engagement
  • Escalation handling
  • Relationship building
  • Empathy and patience
  • Customer service
  • Training and coaching

Accomplishments

  • Consistently managed Team in managers absent
  • Maintained a perfect quality score for the last 4 years
  • Excels in communication with even the most difficult account holder, ensuring the account holder feels heard and assisted

Timeline

Support Specialist

Inspira Financial, Inc.
01.2019 - Current

Customer Service Supervisor

CVS Health
11.2017 - 01.2019

Customer Service Representative

PayFlex Systems USA Inc.
11.2014 - 11.2017

Associate of Applied Science - Business Administration

Ivy Tech

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Evelyn M. Curry