Evelynne Rodriguez
Indianapolis
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
19
19
years of professional experience
Work History
Billing Specialist
Podiatry Associates of Indiana
Indianapolis, IN
01.2023 - Current
- Processed patient billing and insurance claims efficiently, ensuring timely payments.
- Reconciled accounts to maintain accurate financial records and reduce discrepancies.
- Communicated with patients regarding billing inquiries, enhancing customer satisfaction and trust.
- Collaborated with healthcare providers to verify patient information and service codes for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
Medical Billing Specialist
Ciproms
Indianapolis, IN
02.2021 - 10.2022
- Reviewed and processed medical claims using advanced billing software to ensure accuracy.
- Coordinated with healthcare providers to resolve billing discrepancies and facilitate prompt payments.
- Analyzed patient accounts for completeness, minimizing errors and improving revenue cycle efficiency.
- Maintained comprehensive knowledge of insurance policies, coding rules, and regulatory standards for compliance.
- Collected payments and applied to patient accounts.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Bilingual Customer Service Representative
Insurance Auto Auctions, IAA
Indianapolis, IN
11.2018 - 08.2020
- Provided bilingual support to customers, enhancing communication and satisfaction.
- Resolved customer inquiries and claims efficiently, ensuring compliance with company policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Coordinated title transfers, ensuring timely completion of transactions for clients.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Managed auction registration process, ensuring accuracy of participant information and compliance with regulations.
Warehouse Clerk
NSK
Indianapolis, IN
05.2013 - 03.2017
- Coordinated shipping schedules to ensure timely dispatch of products
- Processed shipping documentation using warehouse management systems
- Assisted in training new staff on safety protocols and operational procedures
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Pick and Pack customer orders on an order picker for UPS/Fedex
Warehouse Material Handler
Baker and Taylor
Indianapolis, IN
03.2008 - 03.2013
- Maintained accurate inventory records using warehouse management systems.
- Enhanced customer satisfaction through timely order processing while ensuring accuracy in picking, packing, and shipping tasks.
- Improved inventory management through accurate data entry and organization of materials in the warehouse.
Education
High School Diploma -
Northwest High School
Indianapolis, IN06-2006
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Payment posting
- Claim submission
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Podiatry Associates of Indiana
01.2023 - Current
Medical Billing Specialist
Ciproms
02.2021 - 10.2022
Bilingual Customer Service Representative
Insurance Auto Auctions, IAA
11.2018 - 08.2020
Warehouse Clerk
NSK
05.2013 - 03.2017
Warehouse Material Handler
Baker and Taylor
03.2008 - 03.2013
High School Diploma -
Northwest High School