Listening Music , Playing Hockey , Marathon
Evette Colaco
VICE PRESIDENT OPERATIONS
Mumbai
Summary
Dynamic VP of Operations at Pace Setters Business Solutions, adept at enhancing operational efficiency and driving strategic planning. Proven track record in workforce planning and team building, achieving significant cost reductions through automation. Cultivated strong Client relationships, fostering collaboration and improving productivity across cross-functional teams.
Handling Top Insurance clients in different campaigns . More visibility of Best Practice across industry .
Overview
21
21
years of professional experience
5
5
Certifications
3
3
Languages
Work History
VP of Operations
Pace Setters Business Solutions Private Ltd
05.2005 - Current
- Managed Insurance , NBFC , Hospitality , Telecom Business with good Renewals as well as collections knowledge
- Client based interactions with all Business
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with Clients to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Graduation - Commerce
G.N.Khalsa College
MUmbai 04.2001 -
Skills
Team building and motivation
Operations management
Workforce planning
Capacity planning
Cross-functional team leadership
Documentation and reporting
Operations planning
Reporting management
Resource allocation
Database development
Teamwork and collaboration
Time management
Team leadership
Multitasking
Operational efficiency
Accomplishments
- Documented and resolved Client concern on data churning which led to increase in performance.
- Supervised team of more than 700 staff members.
Certification
Best Centre Head Award
Interests
Timeline
Mountain Mover
05-2023
Most Valued Player
04-2022
Best Business Head of the Year
04-2019
Best Centre Head Award
04-2018
Best Centre Head Award
03-2017
VP of Operations
Pace Setters Business Solutions Private Ltd
05.2005 - Current
Graduation - Commerce
G.N.Khalsa College
04.2001 -