Summary
Overview
Work History
Education
Skills
Timeline
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Evonne Pagan

Evonne Pagan

Lake Station

Summary

Dynamic professional with extensive experience at Don Pablos, excelling in cash handling and customer service. Proven ability to enhance sales through effective menu knowledge and promote loyalty programs. Recognized for maintaining a clean and organized environment while fostering positive relationships with customers and team members. Committed to delivering exceptional dining experiences.

Overview

29
29
years of professional experience

Work History

Cashier,Hostess,Server

Don Pablos
Columbus
06.1996 - 07.2025
  • Managed cash register, ensuring balanced cash drawers at the end of each shift.
  • Assisted customers with menu selections and provided excellent service throughout their visit.
  • Handled customer inquiries and resolved issues to maintain a positive dining experience.
  • Collaborated with team members to ensure timely service during peak hours.
  • Maintained cleanliness and organization of the cashier area to enhance efficiency.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Caregiver

Evelyn Pagan & Evette Fulcher
Sebring
01.2021 - 08.2023
  • Assisted clients with daily living activities and personal care needs.
  • Maintained cleanliness and organization of client living spaces.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications according to prescribed schedules and guidelines.
  • Observed and reported changes in clients' health to healthcare professionals.
  • Communicated effectively with family members regarding client status and needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Laundered clothing and bedding to prevent infection.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Followed care plan and directions to administer medications.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.

Paraprofessional

Henry S Evans Elementary
Lake Station
08.2010 - 07.2011
  • Assisted teachers with lesson preparation and classroom management activities.
  • Supported student learning through individualized instruction and academic support.
  • Monitored student behavior and provided guidance during recreational activities.
  • Organized classroom materials and maintained a clean, safe learning environment.
  • Communicated with parents regarding student progress and classroom events.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Provided guidance to students in the classroom setting.
  • Offered students personalized educational, behavioral, and emotional support.
  • Assisted teachers with planning and preparing lessons for students.
  • Supervised small groups of students during instruction time.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Assisted children at stations during small-group learning periods.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Supported classroom teacher with daily instruction and management of student activities.

Education

High School Diploma -

Portage High School
Portage, IN
06-1996

Skills

  • Cash handling
  • POS operation
  • Customer service
  • Menu knowledge
  • Sales promotion
  • Time management

Timeline

Caregiver

Evelyn Pagan & Evette Fulcher
01.2021 - 08.2023

Paraprofessional

Henry S Evans Elementary
08.2010 - 07.2011

Cashier,Hostess,Server

Don Pablos
06.1996 - 07.2025

High School Diploma -

Portage High School

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Evonne Pagan