Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Vicknesh Nadar

Vicknesh Nadar

Team Leader
Pune

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Team Leader

Wipro Limited
11.2018 - 06.2025
  • Began career as a Quality Analyst, conducting performance audits for associates to ensure adherence to quality standards.
  • Successfully led and managed a team of 14 in a dynamic, high-volume operational environment.
  • Supervised, coached, and trained team members to drive performance and maintain high service delivery standards.
  • Implemented operational processes and procedures to streamline day-to-day activities and enhance efficiency.
  • Built and maintained strong relationships with internal teams and external stakeholders to support business goals.
  • Monitored individual and team performance, providing feedback to achieve key performance indicators (KPIs).
  • Responded to customer inquiries promptly and professionally, ensuring high levels of client satisfaction.
  • Ensured continuous compliance with applicable health and safety regulations and company policies.
  • Resolved operational issues efficiently to minimize service disruptions and maintain productivity.
  • Identified opportunities for process improvements and led initiatives to boost operational effectiveness.
  • Managed staff schedules and shift patterns aligned with business needs and customer demand.
  • Designed and delivered governance decks to clients, ensuring clear communication of operational performance and strategic alignment.
  • Played a key role in multiple account audits (CAT, CMS, ISO, and client audits), contributing to 100% compliance outcomes.
  • Appointed as the Account Compliance Focal Point (SPOC), overseeing all compliance activities and ensuring alignment with client and organizational standards.

Associate-Ops

WNS Global Service Pvt Ltd
05.2016 - 11.2017
  • Customer Accounts.
  • ECS setup & cancellation for direct debit from bank.
  • Amendment and extension of payment on daily basis.
  • Resolving customer and vendor's queries & payment related discrepancies.
  • Training & assisting to new joiners, supervising, and auditing their allocated tasks.
  • Working on daily Refund payments or Cancelled payments.
  • Working on daily, weekly and monthly reports for clients.

Associate-Operation

Tata Business Support Service Ltd
08.2013 - 09.2015
  • Lead generation for credit card & loans.
  • Respond to customers enquiries relating to information, product functionality and fault calls resolving.

Education

B.com - B.com

SNBP Jr College
Pune
04.2013 - 01.2018

12th-HSC -

SNBP JR College Pune
Pune
04.2011 - 01.2013

10th-SSC -

Jai Hind High School
Pune
01.2010 - 01.2011

Skills

  • Process improvement
  • Operational efficiency
  • Performance monitoring
  • Team management
  • Regulatory compliance
  • Customer service
  • Team supervision
  • Teamwork and collaboration
  • Work planning
  • Problem-solving
  • Leading team meetings
  • Performance improvement

Accomplishments

  • Received awards for monthly and quarterly star performance.
  • Come up with a new idea that improved things.
  • Worked on special projects.
  • Been complimented by supervisor & Senior Leadership.
  • Contributed to good customer service.

Interests

Driving
Learning new things

Timeline

Team Leader

Wipro Limited
11.2018 - 06.2025

Associate-Ops

WNS Global Service Pvt Ltd
05.2016 - 11.2017

Associate-Operation

Tata Business Support Service Ltd
08.2013 - 09.2015

B.com - B.com

SNBP Jr College
04.2013 - 01.2018

12th-HSC -

SNBP JR College Pune
04.2011 - 01.2013

10th-SSC -

Jai Hind High School
01.2010 - 01.2011

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Vicknesh NadarTeam Leader