Rup Mitra
Project Manager (Retail IT Infrastructure)
Delhi
Summary
Dynamic Associate Consultant at Capgemini with a proven track record in project management and team collaboration. Successfully delivered impactful presentations and optimized system efficiencies through training. Recognized for mentoring junior members and enhancing team performance, while consistently exceeding quality assurance standards. Strong problem-solving skills complemented by expertise in Microsoft Office.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Associate Consultant
Capgemini
08.2021 - Current
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Helped a team of 30 lead consultants optimize the efficiency of current systems by conducting training sessions.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
Service Desk Engineer
Alchemy Techsol Pvt Ltd
03.2020 - 08.2021
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
Customer Service Representative
Teleperformance
10.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
06.2018 - 10.2019
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
BBA - Management
Institute of Management Study
Kolkata 04.2001 -
Skills
Team collaboration
Process analysis
Planning and execution
Problem-solving
Quality assurance
Microsoft office expertise
Project management
Timeline
Associate Consultant
Capgemini
08.2021 - Current
Service Desk Engineer
Alchemy Techsol Pvt Ltd
03.2020 - 08.2021
Customer Service Representative
Teleperformance
10.2019 - 02.2020
Customer Service Representative
Concentrix
06.2018 - 10.2019
BBA - Management
Institute of Management Study
04.2001 -
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