Ezaaz Sharif
Senior Manager Operations
Mumbai
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Senior Manager, Distribution Operations
Sony Pictures Networks India Private Limited
Mumbai
02.2011 - Current
- Provided strong leadership to enhance team productivity and morale.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Modified inventory control programs to maintain and enhance annual business plan.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Branch Operations In Charge
Tata Aig Life Insurance
Bangalore
04.2008 - 02.2010
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Executive
Reliance Money
Hubli
05.2006 - 04.2008
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
Branch Incharge
BGSE Financials Limited
Hubli
05.2002 - 05.2006
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
BBA - Business Administration And Management
06.1999 - 05.2002
Skills
Cross-functional collaboration
Documentation and reporting
Troubleshooting and problem resolution
Performance tracking proficiency
Coaching and mentoring
Client account management
Delegation
Product development
Planning and Coordination
Timeline
Senior Manager, Distribution Operations - Sony Pictures Networks India Private Limited
02.2011 - Current
Branch Operations In Charge - Tata Aig Life Insurance
04.2008 - 02.2010
Customer Service Executive - Reliance Money
05.2006 - 04.2008
Branch Incharge - BGSE Financials Limited
05.2002 - 05.2006
Karnataka University Dharwad - BBA, Business Administration And Management
06.1999 - 05.2002