EZAEN KILGI
Ernakulam
Summary
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives. Aiming to leverage proven creative thinking, leadership and multitasking skills to successful fill the employee role at your company.
Overview
2
2
years of professional experience
Work History
SENIOR ANALYST (SERVICE DESK)
HCL Technologies Limited
01.2023 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Installed system updates to address vulnerabilities and reduce security issues.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Enhanced interfaces to promote better functionality for users.
SYSTEM SUPPORT ENGINEER
SBI Administrative Office, Mysore Bank Circle
01.2022 - 07.2022
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked with various departments on integrating new processes for software and manual usage.
- Worked effectively in both independent and team environments to exceed IT goals.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Performed troubleshooting and maintenance of existing network systems.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Configured security settings and granted system access to groups and individuals.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
- Provided Type support to Type users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Set up and administered Type and Type systems and configurations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
SYSTEM SUPPORT ENGINEER
SBI Administrative Office
07.2022 - 12.2022
- Worked effectively in both independent and team environments to exceed IT goals.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Maintained computer systems, installed and upgraded new systems.
- Performed troubleshooting and maintenance of existing network systems.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
- Provided Type support to Type users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Set up and administered Type and Type systems and configurations.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
Education
Intermediate - Computer Application
St Peter's VHSS Kolenchery
Board of vocational Higher Secondary
Education Kolenchery
National -
High School Vengola Board of
Seondary Education Perumbavoor
Skills
- Hard -Working
- Truthfulness
- Team building
- Hardware Mechanic
- Computer Hardware
- Service Desk
- Proficient in handling escalated calls and providing level1 Technical Support to end-users
- Microsoft Outlook, backup, troubleshooting
- Experience in installation of Windows (Operating System,7,8 & 10), configuration
- Technical troubleshooting, support of system Hardware Issues
- Installation of Antivirus, Patches &Updates
- Provide the Remote support
- IP configurations and DNS settings
- Service level agreement, vendor management, incident management, problem management and asset Management
- Ticket Handling
- Escalations
- Acts as a focal point for all IT related needs & queries for the branches
- Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration
- Data Migration etc
- User Support
- Application Installations
- Technical Support
- Technical Analysis
- Technical Documentation
- Hardware Troubleshooting
- System Configuration
- Troubleshooting Skills
- Quality Assurance
- Hardware and Software Installation
Personal
- Father’s Name: Mr Kilgi Kooliyattu
- Birthday: 19/09/1998
- Gender: Male
- Address: Kooliyattu (H) Vengola p.o Meprathupady
- PERUMBAVOOR - 683556
- State - Kerala
- Marital Status: Single
- Nationality: India
Declaration
I, EZAEN KILGI, hereby declare that the information contained herein is true and correct to the best of my knowledge and
Belief.
EZAEN KILGI
Timeline
SENIOR ANALYST (SERVICE DESK)
HCL Technologies Limited
01.2023 - Current
SYSTEM SUPPORT ENGINEER
SBI Administrative Office
07.2022 - 12.2022
SYSTEM SUPPORT ENGINEER
SBI Administrative Office, Mysore Bank Circle
01.2022 - 07.2022
Intermediate - Computer Application
St Peter's VHSS Kolenchery
Board of vocational Higher Secondary
Education Kolenchery
National -
High School Vengola Board of
Seondary Education Perumbavoor
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