Ezhilarasan Rajamanickam
Chennai
Summary
Seasoned Operations Director with over 15 years of experience in improving operational efficiency, team management, and customer satisfaction in the hospitality and tech sectors. Skilled in strategic planning, budget management, and enhancing employee productivity. Demonstrated success in implementing cost-saving strategies and fostering strong supplier and customer relationships. Adept at leading diverse teams to exceed company goals.
Overview
24
24
years of professional experience
Work History
Director - Operations
Orgfarm Supplies Pvt Ltd
Chennai
11.2018 - Current
- Strategic planning: Led strategic planning initiatives to define company goals, aligning with long-term vision
- Operational decisions: Making decisions about how the business operates
- Staff supervision: Leading and developing the company's staff
- Efficiency evaluation: Assessing the efficiency of business procedures
- Procurement management: Manage procurement processes and coordinate material and resources allocation
- Performance evaluation: Gathering, analyzing, and interpreting data to evaluate the company's performance
- Operational advice: Advising the company on operational issues and keeping up with the latest developments
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
HR & Operations Manager
C1X ADTECH PVT LTD
Chennai
12.2014 - 11.2018
- Oversaw HR operations, streamlining policies and procedures to enhance workforce efficiency.
- Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
- Ensured compliance with all federal, state, and local regulations related to human resources.
- Conducted performance evaluations for employees on an annual basis.
- Managed employee records and maintained accurate information in the company's HR database.
- Created job descriptions for new positions within the organization.
- Served as a liaison between management and employees to resolve disputes or grievances quickly.
- Partnered with other departments to develop training programs that meet organizational needs.
- Analyzed data from surveys to identify areas of opportunity for improvement in employee engagement.
Facility Manager
Suntronics Solar India Pvt Ltd
Coimbatore
01.2012 - 06.2014
- Spearheaded facility equipment maintenance, ensuring optimal operational efficiency.
- Prepared and submitted reports on facility operations, including budget updates.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Coordinated the implementation of energy management initiatives throughout the facility.
- Supervised personnel, responsible for maintaining groundskeeping activities at the facility.
Housekeeping Supervisor
Travel Lodge
Bicester
05.2011 - 03.2012
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Executive Housekeeper
Hotel Shan Royal
Chennai
12.2008 - 08.2010
- Ensured compliance with hotel policies concerning fire safety regulations.
- Managed lost and found property according to company policy and procedure.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Supervised and coordinated the activities of housekeeping staff.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Responded promptly to any emergency situations that may arise during shift hours.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Warehouse Admin (Purchase Dept.)
Gulf Catering Company (Under KBR, US ARMY)
10.2007 - 09.2008
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Maintained inventory records and updated stock lists on a regular basis.
- Organized warehouse space for efficient storage of goods.
- Operated forklifts to transport materials within the facility.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Inspected products for any damages prior to stocking shelves.
- Unpacked boxes and checked contents against invoices or other documents.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Assembled customer orders from stock and placed orders on pallets or shelves ready for shipment.
- Identified damaged or defective items and reported them to supervisor immediately.
- Organized returned goods so they can be restocked quickly and efficiently.
- Cleaned work area after each shift in order to maintain a safe working environment.
Facility Manager
Eyrie Technologies
Coimbatore
08.2005 - 08.2007
- Planned and coordinated the maintenance of facility equipment and systems.
- Prepared and submitted reports on facility operations, including budget updates.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Organized meetings with vendors to discuss service agreements or new projects.
- Assisted in developing emergency response plans for natural disasters or other emergencies.
- Maintained records relating to all aspects of facilities management including financial data.
- Analyzed existing procedures for cost savings opportunities within the department's budget.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
Executive (Operation)
Radhakrishna Hospitality Services Ltd
Mumbai
05.2004 - 07.2005
- Managed the day-to-day operations of a multi-million dollar organization.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Created and executed operational plans for long term organizational success.
- Oversaw budgeting, forecasting, and financial planning activities.
- Led cross-functional teams to ensure successful project completion.
- Facilitated effective communication between departments to ensure alignment with organizational goals.
- Collaborated with senior management to develop new business models.
- Identified opportunities for cost savings through strategic sourcing initiatives.
- Monitored performance metrics to measure success of operations team objectives.
- Ensured compliance with applicable regulations and standards within the industry.
- Developed training programs for staff members on best practices in operations.
- Negotiated contracts with third party service providers as needed.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Created and updated operational documents and database records.
Housekeeping Supervisor
Apollo Hospitals
Chennai
08.2000 - 12.2002
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all patient rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education
B.Sc. - Hotel Management
Madurai Kamaraj University
Madurai, IndiaSkills
- Strategic planning
- Team Leadership
- Operational Efficiency
- Budget Management
- Customer Satisfaction
- Project Management
- Marketing strategy
- Procurement
- Adaptability
- Supply Chain Management
Sportsandgames
- Cricket
- Football
Personal Information
Date of Birth: 01/22/80
Languages
- English
- Tamil
Hobbies and Interests
Read and write a lot
Personal Traits
- Enterprising in nature
- Extrovert
- Totally frank and Out spoken
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Director - Operations
Orgfarm Supplies Pvt Ltd
11.2018 - Current
HR & Operations Manager
C1X ADTECH PVT LTD
12.2014 - 11.2018
Facility Manager
Suntronics Solar India Pvt Ltd
01.2012 - 06.2014
Housekeeping Supervisor
Travel Lodge
05.2011 - 03.2012
Executive Housekeeper
Hotel Shan Royal
12.2008 - 08.2010
Warehouse Admin (Purchase Dept.)
Gulf Catering Company (Under KBR, US ARMY)
10.2007 - 09.2008
Facility Manager
Eyrie Technologies
08.2005 - 08.2007
Executive (Operation)
Radhakrishna Hospitality Services Ltd
05.2004 - 07.2005
Housekeeping Supervisor
Apollo Hospitals
08.2000 - 12.2002
B.Sc. - Hotel Management
Madurai Kamaraj University
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