Ezhilarasi Jayaraman
Chennai
Summary
Dynamic Senior Group Leader at Access Healthcare Pvt Ltd in Chennai, India, with over 12 years of experience in medical coding and a proven ability to enhance digital documentation processes. Recognized for exceptional communication skills, adept problem-solving capabilities, and composure under pressure. Expertise in planning, organizing, and team leadership, combined with a commitment to operational excellence and project management development. Passionate about delivering outstanding quality and service while contributing to organizational success through dedication and a proactive approach to new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Group Leader
Access Healthcare Pvt Ltd
09.2013 - Current
- Serving in a senior group lead role to coordinate over 30 headcounts for the process, which involves digital documentation of patients' history to obtain payment from the insurance.
- Responsible for processing queries, errors, client escalations, and the performance of the associates, and providing feedback to underutilized partners to help them improve their business metrics, providing RCAs and action plans for the errors received from the client. Handling quality reports, and the related quality documents (CAPA).
- Managing the project capacity utilization effectively.
- Controlling the shrinkage to avoid capacity lock, and addressing the people issues then and there.
- Achieved service time and quality targets by maintaining the client-given TAT in terms of all business metrics, such as production and quality.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and qualified internal auditor for ISMS audits.
Education
Bachelor of Arts - B Com
Annai Violet Arts & Science College
01.2012
Skills
- Effective communication
- Analytical problem-solving
- Eagerness to learn
- Strategic planning
- Skilled in Microsoft Office tools
- Team leadership
Accomplishments
- Hands on experience in Denial coding with 12+ years
- Promoted as a MT in the year of 2016, then as a Group leader in the year of 2018 and as a Senior Team Leader in the year of 2020.
- Recognized by management for delivered the claims more than the expected SLA. Achieved Best Team Leader award six times in the past twelve years.
- Worked directly with senior leadership to develop and administer for department budget.
- Planned and coordinated Denial Coding projects resulting in increased the payment to the providers.
- Enhanced quality processes, implementing across department for increased productivity and profits.
Certification
- Cleared the CPC (Certified Professional Coder) in authorized institution in Chennai
- Certified Power BI professional
Languages
English: Advanced
Timeline
Senior Group Leader
Access Healthcare Pvt Ltd
09.2013 - Current
Bachelor of Arts - B Com
Annai Violet Arts & Science College
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