Ezra Suffel
Angola
Summary
Dynamic team player and problem-solver. I enhanced customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash handling and fostering positive customer relationships, I consistently contributed to a productive and welcoming environment. Achievements include streamlining shift transitions and boosting team collaboration.
Overview
2
2
years of professional experience
Work History
Barista
Biggby
04.2023 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Production Line Team Leader
Culvers Franchising System
06.2023 - 11.2023
- Coordinated shift handovers effectively, maintaining clear communication channels between outgoing and incoming teams for seamless transition periods without downtime or error risks during changeovers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Angola High School Ace Academy
Angola05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Excellent memory
Timeline
Production Line Team Leader
Culvers Franchising System
06.2023 - 11.2023
Barista
Biggby
04.2023 - 12.2024
High School Diploma -
Angola High School Ace Academy
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