Saif Khan

Key Responsibilities:

• Team Management: Assist in recruiting, training, and mentoring branch staff.
  Supervise team performance, and provide constructive feedback.
  Create work schedules, and ensure adequate staffing levels.
  
• Operations and Compliance: Oversee daily operations, ensuring adherence to company policies and procedures.
  Monitor and manage inventory, cash handling, and financial transactions.
  Ensure compliance with regulatory and safety standards.
  
• Customer Service:Foster strong customer relationships and handle escalated complaints effectively.
  Promote a customer-centric culture within the branch.
  Identify customer needs and recommend appropriate products or services.
  
• Sales and Business Development: Assist in setting and achieving sales targets and branch objectives.
  Identify new business opportunities, and support promotional campaigns.
  Analyze market trends and competitor activity to enhance branch performance.
  
• Administrative Duties: Prepare and submit operational and financial reports.
  Monitor budgets and expenses to control costs.
  Support the Branch Manager in strategic planning and decision-making.
  

• Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
• Conducted performance reviews for all employees on a yearly basis.
• Managed employee relations issues such as grievances, disciplinary actions and terminations.
• Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
• Created and maintained personnel records in accordance with legal requirements.
• Reviewed job descriptions for accuracy and relevance to current needs of the organization.
• Drafted offer letters for new hires in line with company policy and procedure.
• Provided guidance to managers on best practices related to human resource management.
• Prepared monthly reports on staffing metrics such as headcounts, turnover rates.
• Assisted senior management with strategic planning initiatives related to talent acquisition.