Ashish Gaurav
Patna,BR
Summary
MBA graduate with 4 years of experience in Project Management, Customer Success, Relationship Management, Marketing, Sales, and Digital Creation. Industrial exposure. Strong background in Sustainability, eager to integrate diverse learnings into corporate strategies.
Overview
4
4
years of professional experience
Work History
Project and Brand Management Associate
Garda Media Labs
01.2021 - Current
- Collaborated with multiple clients on brand development strategies tailored to diverse industries.
- Executed brand marketing campaigns to enhance visibility and customer engagement.
- Created digital content including social media creatives, promotional videos, and campaign assets.
- Developed product marketing plans to support client product launches and drive user adoption.
- Analyzed performance data to optimize strategies and improve engagement.
- Developed comprehensive project plans, detailing timelines, resources, and deliverables for successful execution.
Verified Active Listener
7 Cups of Tea
01.2020 - Current
- Over 1000+ Support chats in English and Hindi with a consistent 5-Star rating.
- Achieved Active Listening Level 3 and verified listener badge.
- Provided emotional support through structured and empathetic communication.
- Led training sessions for new verifiers, enhancing team performance and knowledge retention.
- Mentored junior verifiers, fostering a culture of continuous learning and professional development.
Research Analyst Intern
United Nations Global Network
06.2024 - 07.2024
- Coordinated with Stakeholders for the North East Summit via email, chat, and vice calls.
- Maintained CRM logs and summarized responses for internal reporting.
- Conducted qualitative and quantitative research to support project objectives.
- Analyzed data trends to inform decision-making and drive sustainability objectives.
- Published reports detailing sustainability assessments, findings, and recommendations for improvement.
Digital Marketing & Stakeholder Management Intern
Global Network for Sustainable Development
03.2024 - 05.2024
- Social Media Marketing, operations and Content development.
- Conducted market research to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Assisted in project management, ensuring timely completion of deliverables.
Customer Support Executive (Freelance)
Swiggy
01.2022 - 12.2022
- Delivered real-time support to swiggy users during peak hours.
- Handled chat-based query resolution and escalations with high customer satisfaction.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
Education
MBA - Sustainable Development & Management
Nalanda University
Rajgir, India07-2025
Bsc Honors - Environmental Science
Asutosh College, Calcutta University
Kolkata, India07-2023
Skills
- CRM Tools
- SEO Optimization
- Strategy Development
- Meta Ads
- Chat & Email Communication
- Proficient in utilizing various technological tools and software
- Shopify & E-Commerce
- Event Management
Accomplishments
- Awarded for 2nd best Sustainable Business Idea as "Sustainable Salesman" at IISWBM, Kolkata, 2022.
Certification
- Basic computer and Web designing
- Project Management with Trello, Zoho and Jira
- ESG Processes with Sustainable Technologies
Recognitions
2nd Prize holder for Best Sustainable Business Idea, Sustainable salesman at IISWBM, Kolkata, 01/01/23
Verified Active Listener
7 Cups of Tea, 01/01/20, Present, Over 1000+ Support chats in English and Hindi with a consistent 5-Star rating., Achieved Active Listening Level 3 and verified listener badge., Provided emotional support through structured and empathetic communication.
Focus Areas
- Strategic Communication & Stakeholder Engagement
- Brand Positioning & Messaging Consistency
- Digital Content Creation & Social Media Management
- Campaign Planning & Marketing Coordination
- Internal & External Communication Strategy
- Sustainability-Focused Brand Communication
- Market & Competitor Research & Analysis
- Cross-Functional Team Collaboration
- Content Strategy for Product Launches & Promotions
- Data-Driven Marketing Decision-Making
- Relationship Management & Client Outreach
- Reporting on Brand Performance & Customer Insights
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Research Analyst Intern
United Nations Global Network
06.2024 - 07.2024
Digital Marketing & Stakeholder Management Intern
Global Network for Sustainable Development
03.2024 - 05.2024
Customer Support Executive (Freelance)
Swiggy
01.2022 - 12.2022
Project and Brand Management Associate
Garda Media Labs
01.2021 - Current
Verified Active Listener
7 Cups of Tea
01.2020 - Current
MBA - Sustainable Development & Management
Nalanda University
Bsc Honors - Environmental Science
Asutosh College, Calcutta University
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