Swasti Agnihotri
Senior Operations Manager
Ahmedabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Operations Manager
Interactive Manpower Solutions Pvt Limited
02.2024 - Current
- Implemented end to end compliance process for UK government based project.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Improved operational efficiency by streamlining processes and implementing innovative strategies for one of the Customer Support projects.
Operations Manager
IMS People Possible
1 2022 - 01.2024
- Working for UK Healthcare setup closely working with various stakeholders
- Management of MI reports and proposing incentive plans for the team
- Implementing and managing a Out of hours pilot project for the client
- Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings
- Ensured that all employees received the proper training and resources to perform their jobs effectively
- Managed a team of 200 employees with 8 leaders and 3 AOM(s) ensuring that projects were implemented effectively managing the client expectation on SLA & KPI
- Awarded the Best Performing Operations Manager - 2022.
Assistant Operations Manager
IMS People Possible
07.2021 - 01.2022
- Led a cross-functional team to develop a new process that increased productivity
- With COVID situation, we still managed to reach a count of 100 employees
- Managing relationship with the MD of the project
- Successful implementation of various admin and compliance projects
- Managed the sales project for Doctors, AHP and non clinical workers.
Team Leader
IMS People Possible
12.2020 - 06.2021
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Established clear communication channels and provided timely feedback to team members
- Mentored and trained team members to develop their skills and career paths
- Resolved conflicts in a professional and timely manner
- Developed a system for recognizing team accomplishments and rewarding success
- Evaluated team performance and provided constructive feedback to help team members improve.
Team Leader
IMS People Possible
09.2016 - 04.2019
- Managed a team of 15+ employees with successful implementation of Managed Services as Master vendor
- Took initiatives to recognize the efforts of team by doing STAR OF THE WEEK with handmade cards
- Managing client expectations by delivering the desired SLA.
Tutor
Self Employed
11.2015 - 08.2016
- Motivated students to think critically and become independent learners
- Mentored and tutored students in a variety of academic topics, resulting in improved grades and test scores
- Monitored student progress and provided guidance on improving study habits and test-taking strategies
- Developed effective communication strategies to build relationships with students and their families
- Added blended learning activities to lessons, increasing student engagement and understanding of English language concepts.
Project Trainee
Ajeet Seeds Limited
05.2015 - 10.2015
- Developed and maintained project documentation, including requirements, designs, and test plans
- Worked on Plant genetics project as an Intern
- Created genome sequencing for BT genes
- Worked on various instruments to do genome sequencing.
Education
Post Graduate Diploma -
Dayananda Sagar Instituitions
05.2014 - 05.2015
M.Sc Biotecnology - undefined
Tagore Biotech College
06.2012 - 05.2014
B.Sc Biotechnology - undefined
Dr. B. Lal Biotech
05.2009 - 05.2012
Skills
Operations Management
References
References available upon request
Accomplishments
- Supervised a team of 8 Team leaders and 3 Assistant Operations Manager
- Weekly trainings & coaching leaders to work in collaboration and delivering the organizational expectations.
- Implemented a team of 20 team members along with coaching Team leader and Assistant Operations Manager & successfully exiting the hypercare delivering improved performance month on month.
- Won award for Top performing manager annually for 3 times in a row.
- Achieved the Champion of the Quarter for 3 times
- Initiated the progressive KPI plans for underperforming team members to boost morale and alongside delivering as client expectations
Certification
Building Resilience as a leader
Timeline
Senior Operations Manager
Interactive Manpower Solutions Pvt Limited
02.2024 - Current
Building Resilience as a leader
11-2021
Assistant Operations Manager
IMS People Possible
07.2021 - 01.2022
Team Leader
IMS People Possible
12.2020 - 06.2021
Team Leader
IMS People Possible
09.2016 - 04.2019
Tutor
Self Employed
11.2015 - 08.2016
Project Trainee
Ajeet Seeds Limited
05.2015 - 10.2015
Post Graduate Diploma -
Dayananda Sagar Instituitions
05.2014 - 05.2015
M.Sc Biotecnology - undefined
Tagore Biotech College
06.2012 - 05.2014
B.Sc Biotechnology - undefined
Dr. B. Lal Biotech
05.2009 - 05.2012
Operations Manager
IMS People Possible
1 2022 - 01.2024
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