Manoj Kumar

• Managed a team of 5 network engineers, providing guidance, mentorship, and performance feedback.
• Led troubleshooting efforts for complex network outages and performance bottlenecks
• Implemented network infrastructure upgrades to meet evolving business needs
• Maintained detailed documentation of network configurations and procedures.
• Collaborated with other IT teams (security, server operations) to ensure seamless network integration.
• Contributed to the development and implementation of disaster recovery plans.
• Weekly review of CVE vulnerabilities with Cyber security team to upgrade or patch fix network devices to reduce attack areas.
• Collaborated with IT operations and development teams to implement security patches and mitigate vulnerabilities
• Trained on AWS network specialty

• Expertly managing and optimizing Checkpoint Firewall and F5 LTM in Azure Cloud, ensuring their seamless and uninterrupted performance.
• Configured BGP routes to enable Expressroute connection between On-Premise Data centre and Azure cloud.
• Adeptly identifying and troubleshooting complex LAN/WAN issues in data centers during Sev1 and Sev2 incidents, resolving them efficiently and effectively
• Providing exceptional on-call support and pager duty during weekends, always ready to swiftly address any IT issues that arise with the support of a team size: 6 Network Engineers
• Staying up to date with the latest trends and advancements in IT infrastructure management, continually refining skills and knowledge to enhance overall performance.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Implemented, tested, validated and maintained networking services according to solution designs.
• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
• Performed preventive maintenance of networking hardware and related software.
• Held primary responsibility for availability and reliability of network infrastructure.
• Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
• Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
• Conducted scheduled maintenance during non-peak hours for uninterrupted service.

• Spearheaded a dynamic Operations Team that supported Amazon Global Fulfillments Centers, with the steadfast support of a team size: 6 Network Engineers
• Skillfully addressed and resolved complex LAN/WAN issues that arose during Sev1 and Sev 2 Incidents, using a combination of technical expertise and deft troubleshooting
• Expertly configured Juniper Routers, utilizing them to build intricate IPsec tunnels and to manage SRX Firewalls, which ensured the seamless and secure functioning of Amazon's network infrastructure
• Provided dependable on-call support, as well as reliable pager duty coverage, during Amazon Peak, thereby ensuring a stable and resilient network even during high-traffic periods
• Collaborated closely with other members of the operations team,sharing knowledge and insights to optimize network performance and ensure the smooth functioning of all fulfillment centers
• Displayed exceptional expertise in wired and wireless troubleshooting through various technologies, including BGP, OSPF, and Aruba wireless, ensuring seamless connectivity across the network.
• Successfully resolved complex issues related to S2S/C2S/SSL VPN using TCP dump, delivering prompt and efficient solutions that optimized network performance.
• Meticulously analyzed packet capture through Wireshark, providing valuable insights and recommendations for network enhancements.
• Recognized for outstanding performance and contributions to the team, resulting in a promotion from Network Engineer I to Network Engineer II demonstrating a strong work ethic and dedication to professional growth.
• Exhibited a strong commitment to providing outstanding service to clients and stakeholders, consistently going above and beyond to meet and exceed expectations, earning trust and respect within the organization.
• Provided smooth communications by configuring LAN technology, wireless access points and controllers.
• Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
• Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
• Monitored system performance to promote network speed, availability and reliability.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Key Result Areas
● Handling the entire IT infrastructure of the KPN clients like DSM, NED Car, HBR, Van Wijnen.
● Involved in the maintenance of LAN/WAN Technologies
● Facilitating network migration of the new customer into the KPN network using the FCAPS Tools
● Engaged in troubleshooting & configuring:
o Technical faults of various severities as defined by the business
o Network protocols like EIGRP, OSPF and BGP
o Redundancy Protocols like HSRP, VRRP and GLBP
o STP, RSTP and PVST
Highlights
● Significantly reduced cycle time of problem resolution by creating Work Instructions
● Bagged the 10 on 10 Award for receiving positive feedback from SME on 100% compliance in 2014
On-site Assignment
● On site for 6 Months in Netherlands for off-shoring activities and Network Refresh for KPN.

• Identified, reported and resolved network security violations.
• Managed and documented network systems and operational procedures.
• Analyzed network capacity to develop planning models.
• Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
• Installed wiring, cabling and devices to establish, repair and improve network operations.
• Maintained positive working relationship with fellow staff and management.
• Imaged OS and software deployments throughout system and addressed implementation concerns.
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.

• Introduced route-based IP network solutions, handling engineering and installation duties.
• Monitoring network using Solarwinds.
• Met with departmental managers to discuss project status and determine action plans.
• Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.