Susovan Das
Tarakeswar,West Bengal
Summary
Results-focused and proactive Assistant Manager in the Commissioning division of Climaveneta with 11 years of expertise in the HVAC industry. Experienced in handling all types of chillers (Screw, Centri, Scroll, LTR), Ducatable AC, VRF, and VAM. Key factors include addressing customer needs, estimating costs, and providing proposals for retrofitting jobs related to high side and low side systems, bringing new AMC, and retaining existing customers. With a strong belief that 'customer is king,' excels at planning day-to-day operations, solving service issues, and effectively managing assignments and team members. Consistently exceeds expectations by leveraging advanced abilities to tackle issues impacting team and business success. Dedicated to self-development and providing expectation-exceeding service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager- Commissioning
Climaveneta (Group Company of Mitsubishi Electric)
02.2025 - Current
- Commissioning of the new units installed at Eastern Zone.
- Helping the Sells team while selecting the technical specification of the units.
- Helping the project to execute properly which will helps the service to render the service without any issue.
- Train the staff and site supervisor about the operation and technical activities.
- Taking care of any escalated breakdown as a member of TSG.
- Giving feedback to the Factory for any scope of improvement in Units.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Enhanced team productivity by streamlining operational processes.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Asst. Manager- CAC
Voltas Limited
02.2016 - 01.2025
- Taking care of the AMC service of the chiller division of Voltas Kolkata Branch
- Taking care of the Remote Monitoring System of the Kolkata branch
- Leading Heavy Equipment Team
- Retention and conversion
- Maintain outstanding
- Maintain Resolution Time and TAT
- Dealing with Contractors
- Customer relationship: improving NPS score
- Developed and maintained safety protocols to ensure a safe working environment for all employees
- Managed budget allocation for department expenses, optimizing resource use and cutting costs
- Organized staff training sessions on new product ranges, enhancing team knowledge and sales skills
- Conducted performance reviews, providing constructive feedback and setting individual goals
- Negotiated with suppliers to secure better prices, improving profit margins
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business
- Facilitated communication between staff and senior management, acting as a point of contact
- Monitored compliance with health and safety regulations, reducing incidents in the workplace
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism
- Coordinated with senior management to implement strategic plans for revenue growth
- Trained new employees on company policies, customer service excellence, and sales techniques
- Helped less experienced staff manage daily assignments
- Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management
- Protected and enhanced company reputation, promoting mission and values in all professional interactions
- Helped senior management plan and carry out daily operations and meet key objectives
- Implemented strict quality standards for consistent company representation across multiple channels
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
Service Engineer
JCI
06.2015 - 01.2016
- Managed inventory of spare parts and tools, optimizing stock levels to support seamless service delivery
- Documented service interventions in detail, ensuring accurate records for future reference and compliance
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations
- Conducted energy efficiency assessments, recommending upgrades that resulted in cost and resource savings
- Participated in safety audits, adhering to rigorous health and safety standards to minimize risk
- Facilitated smooth handover of projects, ensuring comprehensive documentation and client training
- Implemented quality control measures, consistently delivering services that exceed industry standards
- Led training sessions for junior engineers, fostering a culture of continuous learning and development
- Customized engineering solutions to meet unique client requirements, enhancing customer satisfaction
- Troubleshot complex mechanical issues, swiftly identifying root causes and implementing effective solutions
- Assessed warranty claims, making fair and informed decisions to uphold company reputation
- Negotiated contracts with suppliers, securing high-quality materials at cost-effective prices
- Delivered emergency repair services promptly, minimizing operational disruptions for clients
- Analyzed service data to identify patterns and implement preventative measures, reducing repeat issues
- Conducted regular maintenance and diagnostics on service equipment to prevent downtime and extend lifespan
- Streamlined service processes through the introduction of innovative techniques, boosting efficiency
- Coordinated with sales teams to provide technical insights, aiding in the development of competitive proposals
- Monitored industry trends and advancements, integrating new technologies to improve service offerings
- Reviewed client notes and feedback on product issues to assist in the fault-finding and repair process
- Maintained an accurate and up to date work log, including inspection reports and installation records
- Inspected products to ensure compliance with relevant legislation and company standards
- Reviewed and analyzed system data to identify escalations and problems
- Installed, repaired, replaced and quality inspected products
- Identified and resolved technical problems by conducting thorough inspections and assessments
- Promptly attended emergency callout on product malfunctions or breakdowns, fixing issues within company deadlines
- Oversaw installation, testing and maintenance of equipment
- Performed preventive and corrective maintenance to reduce faults
- Promoted adherence to health and safety regulations
- Identified mechanical faults, determined causes and ordered new parts to resolve issues.
Service Engineer
Blue Star Limited
07.2013 - 06.2015
- Documented service interventions in detail, ensuring accurate records for future reference and compliance
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations
- Participated in safety audits, adhering to rigorous health and safety standards to minimize risk
- Facilitated smooth handover of projects, ensuring comprehensive documentation and client training
- Implemented quality control measures, consistently delivering services that exceed industry standards
- Customized engineering solutions to meet unique client requirements, enhancing customer satisfaction
- Troubleshot complex mechanical issues, swiftly identifying root causes and implementing effective solutions
- Assessed warranty claims, making fair and informed decisions to uphold company reputation
- Delivered emergency repair services promptly, minimizing operational disruptions for clients
- Analyzed service data to identify patterns and implement preventative measures, reducing repeat issues
- Reviewed client notes and feedback on product issues to assist in the fault-finding and repair process
- Maintained an accurate and up to date work log, including inspection reports and installation records.
Education
B-tech in Mechanical Engineering -
IIE
2019
Diploma in Mechanical Engineering -
Ramakrishna Mission Shilpamandira
2013
Higher Secondary Education -
Ramnagar NBPC High School
2009
Secondary Education -
Ramnagar NBPC High School
2007
Skills
- Leading own team
- Complex problem solver
- Project management
- Dealer Handling
- Outstanding customer service
- Competitor analysis
- Contract management
- Logistical planning
- Facility management
- Department management
- General office administration
- Problem-solving
- Adaptability and flexibility
Custom Section
Want to work in a positive environment with great learning opportunity. Want to develop new skills and want challenging opportunity.
Hobbies and Interests
- Playing Cricket
- Sketching
- Listening Music
Timeline
Assistant Manager- Commissioning
Climaveneta (Group Company of Mitsubishi Electric)
02.2025 - Current
Asst. Manager- CAC
Voltas Limited
02.2016 - 01.2025
Service Engineer
JCI
06.2015 - 01.2016
Service Engineer
Blue Star Limited
07.2013 - 06.2015
Diploma in Mechanical Engineering -
Ramakrishna Mission Shilpamandira
Higher Secondary Education -
Ramnagar NBPC High School
Secondary Education -
Ramnagar NBPC High School
B-tech in Mechanical Engineering -
IIE
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