Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Vaishali B

Technical Support Engineer
Chennai,Tamilnadu

Summary

Dedicated & highly motivated professional with experience of Total 2 years(Relevant 1 year) as a Network Support Engineer L1(Switching & Routing).Good experience on Cisco Catalyst Switches 9300,6500.Configured (Routers 2600.3600.3700) & Knowledge of Switching & Routing.Seeking a long-term opportunity where my Professional Experience, Education and abilities would be beneficial for the growth of my employer and myself.

Overview

3
3
years of professional experience
8076
8076
years of post-secondary education
10
10
Certifications
3
3
Languages

Work History

NETWORK ENGINEER L1 (SWITCHING AND ROUTING)

Skill Lync
03.2022 - 02.2023
  • Managing ticket and coordinate with client to resolve the issue.
  • Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end user.
  • Provide network support Handle daily technical support activities on desktop support, data network and server management.
  • Perform system Administration for 3rd party support applications.
  • Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN and other network issues Provide remote user support.
  • Responsible for Technology engineering standards for workstations. Managing ticket and coordinate with client to resolve the issue.Install,configure and operate simple routed LAN, routed WAN,Switched LAN networks.
  • Designing IP addressing scheme - using subnet.
  • Configuring Routers (IOS based), Switches (Set and IOS based) Configuring Static, Default Routing & dynamic Routing Protocols like RIP, IGRP, EIGRP.
  • NAT (Network Address Translation).
  • Upgrading Cisco Switches and Routers IOS.
  • Password recovery for Cisco Switches and routers.
  • Implementing Gateway Redundancy Protocols Like HSRP.
  • Implementing VTP & VLANS.
  • Implementing Trunk using Dot1q and ISL.
  • STP, RPVST + Additional STP features such as Root Guard, Loop Guard, BPDU Guard, Port-Fast, Backbone-Fast, Uplink-fast, BPDU Filter Managing ticket and coordinate with client to resolve the issue.


Business Development Associate Trainee

Byjus-Think and Learn Private Limited
07.2020 - 03.2021
  • Conducted research on potential customers, competitors, and industry trends.
  • Researched new markets to identify opportunities for growth.
  • Analyzed data from customer surveys to identify areas of improvement.
  • Developed and implemented strategies to increase sales and market share.
  • Maintained accurate records of customer accounts using CRM software.
  • Assisted in the creation of business development policies, processes, and standards.
  • Set up potential client contacts, cultivated relationships, and followed through on service needs.

Education

MBA - Human Resources And Management

Bharathiyar University

BE - Computer Science And Engineering

Sri Krishna College of Technology

HSC - Bio-Maths

Green Park Matriculation Higher Secondary School

SSLC -

S.K.V Matriculation Higher Secondary School

Skills

Customer Support Voice and Non-Voice Process-Trained

Certification

Udemy Course in Azure Networking Services.

Languages

  • English

  • Tamil

  • Telugu

  • C2
  • 1
  • C2
  • 1
  • B1
  • 1

Interests

  • Socialising.
  • Learning Tech skills.
  • Participating and Initiating Programs.

Timeline

NETWORK ENGINEER L1 (SWITCHING AND ROUTING)

Skill Lync
03.2022 - 02.2023

Business Development Associate Trainee

Byjus-Think and Learn Private Limited
07.2020 - 03.2021

MBA - Human Resources And Management

Bharathiyar University

BE - Computer Science And Engineering

Sri Krishna College of Technology

HSC - Bio-Maths

Green Park Matriculation Higher Secondary School

SSLC -

S.K.V Matriculation Higher Secondary School

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Vaishali BTechnical Support Engineer