SHIVASHANKARAN ILANGOVAN

Responsibilities:

• Guided innovation and workflow optimizations while ensuring the delivery of scalable solutions by leading cross-functional teams of designers, engineers, and stakeholders.
• Developed product strategies and roadmaps leveraging SAP S4Hana and financial tools, aligning project goals with organizational objectives, thus enhancing project completion by 50%.
• Managed product backlogs while prioritizing features based on customer feedback and business objectives, allowing for the provisioning of AI-driven automation solutions to meet client requirements.
• Mentored team members to build a collaborative, trust-oriented, and team-centric culture.
• Designed and implemented a quality management system, leading to a 45% reduction in defects and a significant improvement in customer satisfaction.
• Developed and implemented Standard Operating Procedures (SOPs) to standardize execution across teams.
• Demonstrated cross-functional leadership by contributing to key projects and enhancing leadership capabilities.
• Optimized process documentation, ensuring consistent and efficient task execution, which improved operational performance and reduced errors by providing clear guidelines for task execution.
• Hands-on experience with Salesforce Service Cloud, essential for optimizing customer service processes and enhancing user experience.
• Integrated SAP S4Hana with Salesforce Service Cloud to streamline financial and operational workflows.
• Utilized Jira for project management and tracking, ensuring efficient task prioritization and execution.
• Proficient in Microsoft Office, with expertise in MS Excel and PowerPoint for data analysis and presentation.

Key Achievements:

• Successfully led the implementation of SAP S4Hana for a major financial transformation project, enhancing financial reporting accuracy and reducing month-end closing time by 30%.
• Utilized tools such as SAP Financial Project Control, SAP Portfolio and Project Management, and SAP Readiness Check to ensure efficient project execution and alignment with business goals.
• Developed and executed a financial automation strategy using SAP S4Hana, resulting in a 25% reduction in manual processing and a significant improvement in data integrity.
• Earned multiple awards for exceptional performance and leadership in team and project management.
• Delivered high-quality projects within tight deadlines, consistently exceeding client expectations with a 100% success rate.
• Improved team performance through mentoring, technology training, and effectively handling escalations, earning client appreciation.
• Promoted for exceptional strategic thinking, innovation, and leadership capabilities.

• Streamlined operations by optimizing process documentation and implementing Standard Operating Procedures (SOPs) to ensure efficiency, consistency, and compliance across teams.
• Utilized tools such as SAP S4Hana for financial management and reporting, enhancing operational performance and reducing errors.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Designed and implemented a quality management system, leading to a 45% reduction in defects and a significant improvement in customer satisfaction.
• Developed and implemented Standard Operating Procedures (SOPs) to execution across teams.
• Demonstrated cross-functional leadership by contributing to key projects and enhancing leadership capabilities.
• Optimized process documentation, ensuring consistent and efficient task standardize critical processes, ensuring efficiency, consistency, and compliance across teams. This initiative improved operational performance and reduced errors by providing clear guidelines for task execution.
• Enhanced team productivity by leading specialized training sessions on innovative industry practices.

• Led Pilot Projects and built strong client relationships
• Managed Change to ensure seamless transitions and program improvements
• Provided Customer Support to 50+ clients daily, resolving issues efficiently
• Optimized Procurement using Kissflow, automating approvals and enhancing intercompany collaboration