Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
swimming , explore distance lands
Languages
Software
Timeline
AdministrativeAssistant

Mayur Shastri

Pune

Summary

Experienced Application Support Engineer and OSS support professional with 3 years of technology industry expertise. Skilled in application process optimization, performance evaluation, product cycle management, design efforts, and on-schedule product launches. Consults with internal and external clients to enhance configurations for optimal customer satisfaction. Eager to bring technical expertise to a prestigious organization for growth and fresh challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr.OSS Analyst (On Site Service Engineer)

Tetrapak India Pvt. Ltd.
02.2022 - 11.2024
  • Provide comprehensive software support for users, assisting with the installation, configuration, and troubleshooting of both application and software.
  • Handle the installation of peripherals such as SQL application .
  • Perform software updates, patches, and system maintenance to keep systems secure and optimized.
  • Demonstrate a solid understanding of TCP/IP networking, OSI, DNS, Active Directory (AD), DHCP, VPN, and RDP working principles.
  • Manage service requests, incidents, problems, and change processes effectively.
  • Document and track all support interactions using a ticketing system, following up with users to ensure satisfaction.
  • Offer support for the installation and troubleshooting of office applications, such as Microsoft 365 (Outlook, Excel, Word, PowerPoint, sharepoint 2016-2019 ,MS Teams, and MS OneDrive).
  • Provide timely and efficient technical support to Tetrapak India Pvt. Ltd.'s employees and stakeholders, addressing IT-related issues and inquiries via various channels including phone, email, and in-person interactions.
  • Install, configure, systems, software applications, and peripheral devices, ensuring adherence to IT policies.
  • Collaborate with external vendors and various department to troubleshoot and resolve technical issues, utilizing strong problem-solving skills and technical expertise.
  • Utilize IT ticketing systems to log, track, and prioritize support requests, maintaining detailed records of all interactions and resolutions.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Produced high-standard database solutions to meet stability, reliability, and performance metrics.
  • Maintained complex T-SQL queries, views, and stored procedures in multi-database environment with little supervision.

IT desk Support Engineer

Airtel
12.2018 - 03.2020
  • Company Overview: Team Lease Services Ltd.
  • Provide comprehensive technical support to Airtel's internal staff and external customers through various communication channels such as phone, email, and in-person interactions, ensuring timely resolution of IT-related issues and inquiries.
  • Install, configure, and maintain computer hardware, software, and network infrastructure, adhering to Airtel's standards and procedures to optimize system performance, reliability, and security.
  • Collaborate closely with cross-functional teams and third-party vendors to troubleshoot and resolve complex technical issues, utilizing strong analytical and problem-solving skills to minimize downtime.
  • Conduct regular system audits and preventive maintenance activities to identify potential vulnerabilities, ensure compliance with regulatory requirements, and proactively mitigate risks to Airtel's IT infrastructure.
  • Deliver effective training sessions and create user-friendly documentation to educate Airtel employees on IT policies, procedures, and best practices.
  • Utilize IT service management tools to manage and prioritize support tickets, maintain accurate records of all interactions and resolutions, and generate insightful reports to track performance metrics and identify areas for improvement.
  • Stay updated with the latest advancements in technology and industry trends, continuously enhancing technical knowledge and skills to provide innovative solutions.
  • Assist in the development and implementation of IT policies, standards, and procedures in alignment with Airtel's business objectives.
  • Participate in on-call rotations and provide after-hours support as required.
  • Team Lease Services Ltd.

IT Support Associate

Peel Work Pvt. Ltd.
02.2017 - 11.2017
  • Deliver high-quality technical support to end-users via various channels such as phone, email, and in-person interactions, ensuring timely resolution of issues and exceptional customer satisfaction.
  • Install, configure, and maintain computer hardware, software, and peripherals, adhering to industry best practices and company policies.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
  • Conduct regular system maintenance tasks, including updates, patches, and backups.
  • Provide comprehensive training and documentation to end-users on software applications, IT policies, and procedures.
  • Utilize ticketing systems to manage and prioritize support requests, maintaining accurate records of all interactions and resolutions.
  • Stay abreast of emerging technologies and industry trends, continuously expanding technical knowledge and skills.
  • Assist in the development and implementation of IT policies, standards, and procedures.
  • Participate in on-call rotations and provide after-hours support as needed.

Senior Technical Support Engineer

Cache Technologies Pvt. Ltd.
08.2015 - 05.2016
  • Provide technical support to clients via phone, email, or in person, addressing inquiries, troubleshooting hardware and software issues promptly and efficiently.
  • Install, configure, and maintain computer systems, networks, and peripheral devices.
  • Collaborate with cross-functional teams to resolve complex technical issues and implement effective solutions.
  • Conduct regular system audits to ensure compliance with company policies and industry regulations.
  • Train end-users on software applications and IT procedures.
  • Manage and prioritize multiple support tickets using ticketing systems.
  • Stay current with emerging technologies and industry trends.
  • Assist in the development and implementation of IT policies, procedures, and best practices.
  • Participate in on-call rotations and provide after-hours support as needed.

Network Field Engineer

Tata Tele Services Ltd.
03.2013 - 07.2015
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to requests for assistance via email, phone, or in person, diagnosing and resolving technical hardware and software issues.
  • Install, configure, and troubleshoot computer systems, printers, network devices, and other peripherals.
  • Collaborate with other IT staff to ensure smooth operation of all IT systems and infrastructure.
  • Document, track, and monitor problems to ensure a timely resolution.
  • Conduct regular maintenance and updates on systems to ensure security and reliability.
  • Provide training and guidance to end-users on software and hardware usage.
  • Evaluate and recommend hardware and software solutions to meet company needs.

Education

MSC - computer science

Swami Ramanand Teerth Marathwada University
nanded, maharashtra
06.2013

Bachelor of Science - Computer Application

Mgm College of Information Technology
Parbhani, India
06-2011

Skills

  • Implementation of security measures
  • Access permission management
  • Network management
  • File system networking
  • Technical software support
  • software application support
  • Single sign-on implementation
  • Two-factor authentication implementation
  • Technical troubleshooting
  • System administration
  • Operational support

Certification

  • Business Intelligence Using Power BI, Skill Nation, 02/12
  • IT Asset Management System Certificate, Zenith, QMS/91/R/2043

Hobbies and Interests

  • Exploring distant lands
  • Capturing moments/event
  • Feeling the music

swimming , explore distance lands

Swimming benefits 

  • being a relaxing and peaceful form of exercise.
  • alleviating stress.
  • improving coordination, balance and posture.
  • improving flexibility.
  • providing good low-impact therapy for some injuries and conditions.
  • providing a pleasant way to cool down on a hot day.


  • distance lands - Touring distant lands offers exciting opportunities, such as experiencing new cultures and landscapes, while also presenting challenges like long travel times and potential culture shock. People enjoy the adventure of exploring, the chance to learn from different perspectives, and the thrill of trying new foods and activities

Languages

English
Upper intermediate (B2)

Software

Sql ,VMware , SAP , ERP & applications

Timeline

Sr.OSS Analyst (On Site Service Engineer)

Tetrapak India Pvt. Ltd.
02.2022 - 11.2024

IT desk Support Engineer

Airtel
12.2018 - 03.2020

IT Support Associate

Peel Work Pvt. Ltd.
02.2017 - 11.2017

Senior Technical Support Engineer

Cache Technologies Pvt. Ltd.
08.2015 - 05.2016

Network Field Engineer

Tata Tele Services Ltd.
03.2013 - 07.2015

MSC - computer science

Swami Ramanand Teerth Marathwada University

Bachelor of Science - Computer Application

Mgm College of Information Technology
Mayur Shastri