Kriti Upadhyay

Contract negotiations with Container Shipping lines for Indian Subcontinent to Latin America & North America for FCL/LCL.

Allocation management for the trade lanes FCL.

Pricing Global Tenders EXIM for Latin America & North America for FCL/LCL

Drive EXIM volumes on the trade lanes handled to achieve trade lane growth target's.

Drive local Line of business heads to exercise due diligence in maintaining the AR.

Resolving operational issues related to shipping lines for Indian Subcontinent.

Credit setup on mainline carriers, Nvocc's & LCL Co-Loaders.

Price strongly for special equipment’s to achieve win ratio of 60% to improve overall yield of product

• Ocean & Air freight procurement for North India for all trade lanes.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Managing customer forecasts Pan India & Space management on Core Carriers
• Business development for Key Clients.
• Relationship building with internal / external customer, carriers and vendors.
• IATA & DGR certification achieved in the year 2016.
• Service profile mapping for IA/GULF/EU & TP sector into/from India
• Ludhiana branch setup in 2016, have tried to engage & support Ludhiana sales team with regular meetings with carriers, relationship building, when needed visiting the place. Tried to help establish APLL visibility in NCR region
• Conceptualize and Implement a Carrier Relationship Program for at least top 10 carriers for a Pan India basis.
• Credit Set up with some of the major carrier’s
• Super user for the APLL Global Pricing Management tool.

• Developed working knowledge of CRM to effectively track sales leads and activities.
• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Documented customer complaints and completed corrective action requests.
• Principal reporting- Japanese and Korean owned a/c reporting and forecasting.
• Vessel planning- Working within given sales allocation and managing specific client profiles at the same time.
• Negotiation of freight rates with trade offices.
• Establishment of a separate hazardous cargo handling desk operated by self.

Company: Mediterranean shipping company (agency)

Project Title: Analysis of tasks performed by customer service and sales backups (Time and Motion study)

Description: The objective of study was to analyze the CSU procedures and queries so as to ascertain what is the average time taken by the support unit to resolve a query and what should be the actually time taken for that particular query. The study incorporated a thorough understanding and observation of the CSU desks and assimilation of raw data from respective CSU representatives and then processing it to derive meaningful interpretations