Neha Dhiman

• Dedicated and results-driven Project Management Consultant with over 8.6 years of expertise, encompassing a commendable 7+ years in the successful orchestration of government business onboarding onto digital platforms. Renowned for collaborating with prestigious clients such as the Ayush Ministry, Skill Ministry, and Finance Ministry, I have consistently demonstrated a track record of excellence in implementing government business through cutting-edge web applications and customized ERP systems.
• My role as a Consultant has been multifaceted, serving as the linchpin between clients and technical teams, ensuring the seamless execution of the entire Software Development Life Cycle (SDLC). From initial client engagement, requirement gathering, to meticulous product development, rigorous testing, and delivering projects on time, I have thrived in dynamic and agile environments.
• My commitment to adhering to Agile and Scrum methodologies, alongside industry best practices, underscores my dedication to security, quality, and, ultimately, end-user satisfaction. As a full-time project management powerhouse, I have consistently excelled in bringing government initiatives to fruition, from project inception to maintenance mode.
• My passion for delivering impactful solutions, coupled with my deep understanding of project management, makes me a proven leader in delivering complex projects on time and within budget. With a focus on excellence and an unwavering commitment to client success, I am well-prepared to drive future projects to success, just as I have in my rich history of consulting."

As the Technical Lead for the Mukhya Mantri Parivar Samridhi Yojna (MMPSY), a groundbreaking initiative by the Government of Haryana, I played a pivotal role in the successful implementation of one of the country's largest social security programs. Under the visionary leadership of the Hon'ble Chief Minister of Haryana, this scheme was crafted to ensure the welfare of underprivileged sectors and to achieve universal social security by extending life and accidental insurance to all economically weaker sections (EWS) in Haryana. Additionally, it offers guaranteed pensions and family provident funds to farmers and unorganized workers in the state.

In my role, I oversaw critical aspects of the project lifecycle, including:

Furthermore, I managed extensive state-wide integrations, including liaising with Haryana's State Banks, Agriculture Department, and Labor Department. This involved creating a seamless network to support the program's initiatives.

In addition, my responsibilities encompassed:

• Providing 24/7 support, administration, and maintenance for the Remedy application, ensuring it ran smoothly and efficiently.
• Achieving a remarkable 100% SLA compliance, guaranteeing that all service level agreements were met.
• Designing, developing, and implementing business requirements using best practice methodologies, thereby optimizing the performance of existing applications.
• Spearheading the KPI-ERP implementation within the Industry Department, enhancing its efficiency and effectiveness.

My technical leadership was instrumental in turning this ambitious social security program into a tangible reality, benefiting countless individuals across Haryana.

Technology Selection and Implementation:

• Led integration of IoT devices, sensors, weather monitoring systems, and data analytics tools for natural farming.
• Evaluated and deployed advanced tech to enhance farming practices.

Implement and Manage Digital Platforms:

• Managed platforms for crop monitoring, soil health assessment, pest management, and irrigation scheduling.
• Ensured data-driven decision-making in agriculture.

Monitoring Mobile Apps and Portals:

• Collaborated with technical teams to create farmer-centric mobile apps and web portals.
• Provided real-time data access, alerts, and interactive features for farmers.

As a Project Manager, I've been pivotal in advancing agricultural technology and enabling precision farming.

• Requirements Analysis: Collaborated with cross-functional teams to conduct in-depth requirements analysis, emphasizing technical aspects for the development of the news app.
• Integrations : Oversaw the integration of diverse technical components, including back-end systems, databases, content management systems, and third-party APIs, ensuring seamless and uninterrupted functionality.
• Efficient Content Management: Implemented robust content management solutions for news articles, images, videos, and multimedia, optimizing data storage, retrieval, and distribution for peak efficiency.
• Advanced Content Organization: Introduced cutting-edge content scheduling, categorization, and tagging systems, enhancing content discoverability through structured data and metadata.
• User-Focused Technical Design: Collaborated with UX/UI designers to ensure the creation of a technically sound and user-friendly interface. Prioritized elements such as intuitive navigation, optimal readability, and accessibility to deliver an exceptional user experience.
• Monetization Strategies: Teamed up with business stakeholders to execute technical monetization strategies, enabling features like targeted advertising, subscription management, and in-app purchases to drive revenue.

• Project Leadership: As the Project Manager, I provided strong leadership and direction for the ERP implementation project, ensuring that it aligned with the organization's strategic goals.
• Requirements Analysis: Led the detailed analysis of business requirements for various modules, including inventory, finance, HR, e-sign, and project management. This involved close collaboration with departmental stakeholders.
• Module Implementation: Oversaw the design and implementation of the ERP modules, ensuring that each module was tailored to meet the specific needs of the organization. This included the successful integration of inventory management, financial systems, HR processes, e-signature functionality, and project management tools.
• Process Mapping: Led the mapping of existing business processes to the ERP framework, ensuring a smooth transition from legacy systems to the new ERP. This required a deep understanding of the organization's workflows and business operations.
• Customization and Administration: Managed the customization of the ERP system to accommodate unique business requirements. Additionally, I handled system administration, ensuring the smooth operation of the ERP environment.
• Support and Maintenance: Oversaw ongoing support and maintenance of the ERP applications, ensuring that the system remained operational and responsive to evolving business needs.
• Upgrade and Handover: Managed the upgrade process for the ERP system, ensuring that the organization remained current with software enhancements. Ultimately, I facilitated the handover of the ERP system to the internal team for continued operations.
• Business Process Streamlining: Worked closely with stakeholders to strategize and streamline business processes, aligning them with the ERP framework. This led to increased operational efficiency and improved data visibility across the organization.

• ITSM Module Implementation: Successfully implemented various IT Service Management (ITSM) modules in ServiceNow, following ITIL processes. Modules included Service Catalogs, Change Management, Problem Management, Incident Management, and Asset Management.
• Knowledge Management: Developed and maintained Knowledge Management systems to ensure that valuable insights and information were readily accessible and leveraged by the organization.
• Content Management: Managed the Content Management System within ServiceNow, ensuring that content was organized and easily accessible to users.
• Business Rules and UI Customization: Developed and configured business rules, UI Actions, and UI Policies in ServiceNow to automate and streamline processes and enhance the user interface.