PARDEEP KUMAR
New Delhi,Delhi
Summary
Housekeeping Supervisor overseeing 51–80 guest rooms per day, guest-room inspections, and team coordination for 11+ staff per shift in hotel settings. Supports smooth room turnover by assigning tasks, checking presentation quality, and resolving 11–20 room or corridor issues per week quickly. Brings experience from a 108-room property and frontline housekeeping operations.
Overview
1
1
Language
2021
2021
years of professional experience
Work History
Housekeeping Trainer
Urban Company
Delhi
- RECENTLY WORKING WITH URBAN COMPANY AS A HOUSEKEEPING TRAINER FOR 2 YEARS
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
Housekeeping Supervisor
Svelte Hotel&Personal Suites
01.2017 - 03.2020
- WORKED WITH (SVELTE HOTEL&PERSONAL SUITES) 108 ROOMS PROPERTY AT SAKET NEW DELHI SINCE 9 JAN 2017 TILL 30 MARCH 2020 AS A HOUSEKEEPING SUPERVISOR.
- 108 ROOMS PROPERTY AT SAKET NEW DELHI
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Implemented new cleaning procedures that enhanced operational effectiveness and guest satisfaction.
- Resolved guest complaints regarding housekeeping services promptly, fostering positive experiences.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Desk Coordinator
Radisson Blue Hotel
09.2015 - 09.2016
- 1 YEAR EXPERIENCE IN DESK COORDINATOR (RADISSON BLUE HOTEL) PASHIM VIHAR NEW DELHI (01 SEP 2015 TO 20 SEPT 2016)
- Supported guest services team by addressing inquiries and resolving issues promptly.
- Implemented process improvements that increased workflow efficiency within the front office operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
Minibar Attendant and Desk Coordinator
Hilton Hotel
12.2013 - 08.2015
- 2 YEARS EXPERIENCE OF MINIBAR ATTENDANT AND DESK COORDINATOR (HILTON HOTEL) JANAKPURI NEW DELHI ( DEC 2013 TO AUG 2015)
- Collaborated with team members to streamline check-in and check-out processes for improved efficiency.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
Minibar Attendant
Sarovar Portico Hotel
01.2011 - 02.2013
- 2 YEARS EXPERIENCE OF MINIBAR ATTENDANT IN ( SAROVAR PORTICO HOTEL) NEW DELHI (JAN 2011 TO FEB 2013)
- Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
Minibar Attendant
Svelte Hotel
12.2008 - 08.2010
- 2 YEARS EXPERIENCE OF MINIBAR ATTENDANT IN (SVELTE HOTEL) NEW DELHI (DEC 2008 TO AUG 2010)
- Contributed to increased revenue by upselling premium items available in the mini bar selection.
- Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
Room Attendant
The Grand Hotel
09.2006 - 10.2008
- 2 YEARS EXPERIENCE OF ROOM ATTENDANT IN ( THE GRAND HOTEL ) NEW DELHI (SEPT 2006 TO OCT 2008)
- Conducted regular inspections of rooms to uphold quality assurance standards.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
Education
12th Passed -
Convent Of Gagan Bharti School
New Delhi, India01-2006
10th Passed -
Convent Of Gagan Bharti School
New Delhi, India01-2004
Skills
Room inspection
Cleaning standard enforcement
Linen inventory control
Training delivery
Safety and hygiene compliance
PERSONAL DETAILS:-
- Father’s Name : Mr. Siya Ram
- Strength : Punctual
DECLARATION:
I hereby declare that the above information furnished by me is true to the best of my knowledge and belief.
Timeline
Housekeeping Supervisor
Svelte Hotel&Personal Suites
01.2017 - 03.2020
Desk Coordinator
Radisson Blue Hotel
09.2015 - 09.2016
Minibar Attendant and Desk Coordinator
Hilton Hotel
12.2013 - 08.2015
Minibar Attendant
Sarovar Portico Hotel
01.2011 - 02.2013
Minibar Attendant
Svelte Hotel
12.2008 - 08.2010
Room Attendant
The Grand Hotel
09.2006 - 10.2008
Housekeeping Trainer
Urban Company
12th Passed -
Convent Of Gagan Bharti School
10th Passed -
Convent Of Gagan Bharti School