Aritra Banerjee

I have started Working as production Support in an banking Project from 2020 , before that from 2017 -2020, March I have worked as a Manual/Automation Tester.

Responsibilities:

· Prepare Change Request for effective changes in Production Environment .

· Communicating and resolving users issue.

· Provide necessary knowledge support to user for uninterrupted work.

· Managing and maintain Application infrastructure related issue.

· Collaborating With Development team to reduce gaps and bugs on the application.

• As a infrastructure support need to provide support on Unix, Oracle, MS SQL, Windows Server support.
• Using BMC -RLM software to deploy changes in controlled environment.
• As I am working as 1st point of contact , need to analysis any infrastructure issue or application issue by examine the logs.

Technology used :

Unix : Using this tool investigate with basic commands to to find the issue(tectia /Secure file transfer)

Database : Using this tool as a query result finder, table and object finder, checking the code(Microsoft SQL Management studio, SQL Developer)

Jira : to track the Project details and issue lifecycle

Service Now : Using for Incident/Request/Change Request Management

BMC -RLM - I used this to deploy code in controlled environment.

Selenium : I used this tool to automate the testing process.

Responsibilities As Tester :
Manual tester :
· Understand requirement from the doc and prepare possible cases.
· Prepare and discuss for Positive and negative cases.
· Find out required bugs from system before it moved user testing.
· Testing with huge amount of data to find load balancer is working fine.
· Doing regression check just to make sure current changes does not affect application.
· Checking full functionalities and discuss with dev team if there is any scope for development.
Automation Tester :
· Understanding Project requirement and expectation
· Do a dry run and Proposed cases before start automating
· Using Selenium Java as tool during Automation script.
· Provide minimal and flexible code to better understand and smooth working