Avnish Khurana

An astute professional with 10+ years of rich experience in Project and Process Implementation, Process Management, Transition Management, Training and Team Management. Currently working as Customer Service Manager – Implementation, for US Clients. Demonstrated strong abilities in implementation as well as integration projects to a successful and timely completion. Instrumental in managing application implementation & integration by ensuring optimal utilization of resources as well as handholding of business partners & key stakeholders. Pivotal at integration of small and medium size accounts from a data and payroll processing standpoint. Proficient at managing & leading teams for running successful process implementation by developing procedures, service standards for business excellence. Stellar at identifying potential areas and organizing sessions to improve quality for process along with an individual, thereby impacting quality for the team. Possess strong knowledge of Implementation of Time & Labor. An effective communicator with exceptional relationship management, problem solving, analytical & research skills with the ability to relate to people at any level of management. Managing Projects and coordinating with multiple stakeholders, Time and resource management and cost reduction are various skills that I possess.

● Awarded the Best Performer twice in Quarterly R&R Program (FIS)

● Attended developmental training- “Metamorphosis: The Change” for self-learning and development.

● Dale Carnegie certified trainer.

● Awarded the ENCORE Award for Q1-Q2, 2018 (Accenture)

● Employee of the Year, 2021 (EPAY)

● Special Contribution Award, Q3 2020 (EPAY)

Comprehensive exposure to MS Office, Salesforce, Jira, SharePoint, etc.