Rajat Bhat
Assistant Manager
Mumbai,MH
Summary
Dynamic professional with 15+ years of extensive experience in Operations, Project, and Process Management. Demonstrated expertise in payroll processing, workforce administration, and process documentation, with a proven track record of driving process efficiency and enhancing customer satisfaction. Strong leadership capabilities, adept at problem-solving, and dedicated to fostering continuous improvement in all areas of responsibility.
Overview
17
17
years of professional experience
Work History
Offshore Payroll Lead
Tata Consultancy Services (TCS)
10.2021 - Current
- Managed end-to-end payroll for over 8,000 employees, with 99.9% pre-payroll validation accuracy.
- Prepared detailed pre- and post-payroll reports to support data-driven decision-making.
- Identified and resolved payroll cycle errors, ensuring SLA compliance, and data integrity.
- Collaborated with onshore teams and client IT to resolve payroll discrepancies.
- Conducted client workshops, and created process workflows using MS Visio.
- Partnered with SMEs to validate and enhance documentation, driving process improvements.
- Contributed to process re-engineering by suggesting workflow optimizations, and eliminating redundancies.
- Participated in team forums to share knowledge, exchange ideas, and address challenges collaboratively.
Process Consultant
Wipro Digital Operations and Platforms
08.2010 - 10.2021
- Led payroll operations for a workforce of 150,000+ employees across 14 U.S. and Canadian payroll areas, ensuring error-free processing and timely reporting.
- Implemented RPA initiatives, automating routine transactions, and reducing manual intervention, enhancing overall process efficiency.
Customer Service Executive
WNS Global Services Pvt. Ltd.
05.2008 - 08.2010
- Efficiently managed flight, medical, and passenger incidents for cabin crew and pilots, ensuring timely recording and resolution of all issues.
Education
MBA - Finance
ITM Institute
01.2014
B.Com - undefined
Mumbai University
01.2008
Skills
SAP HCM
SuccessFactors (Employee Central)
Seibel CRM
MS Office (Excel, Word, PowerPoint)
MS Visio
Robotics Process Automation (RPA)
Awards
Multiple "Best Performance" awards for consistent contributions to payroll and workforce administration operations. Recognized for leading successful HRSS transitions and implementing RPA solutions that drove efficiency improvements across teams.
CORE COMPETENCIES
- Payroll Management: Expertise in managing payroll for over 150,000 employees (US) and 8,000 employees (UK) with 99.9% accuracy.
- Process Optimization: Skilled in implementing process automation (RPA) to reduce manual workloads and improve operational efficiency.
- Workforce Administration: Hands-on experience with Employee Central (SuccessFactors) and SAP HCM in managing new hires, employee transitions, and critical data updates.
- Process Documentation: Proficient in creating SOPs and process documentation using MS Visio to standardize workflows.
- Stakeholder Engagement: Strong communication and collaboration skills in managing client expectations and onshore coordination.
Timeline
Offshore Payroll Lead
Tata Consultancy Services (TCS)
10.2021 - Current
Process Consultant
Wipro Digital Operations and Platforms
08.2010 - 10.2021
Customer Service Executive
WNS Global Services Pvt. Ltd.
05.2008 - 08.2010
B.Com - undefined
Mumbai University
MBA - Finance
ITM Institute