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Vice President - Asset Services Custody Processing Support (Cps)

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Associate Principal Engineer

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Dynamic customer service professional with a proven track record at Concentrix, excelling in customer service management and support. Recognized for enhancing client satisfaction through effective communication and problem resolution. Skilled in utilizing customer feedback to drive improvements, while consistently achieving high service ratings and fostering lasting relationships.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Experienced with warehouse operations and material handling. Utilizes effective inventory management techniques to ensure accuracy and order fulfillment. Track record of maintaining safety standards and improving workflow efficiency.

Detail-oriented Data Entry Professional with over 10 years of experience in entering, verifying, and maintaining accurate digital records. Recognized for consistently meeting productivity and accuracy standards in remote environments, demonstrating a strong commitment to excellence. Proficient in Excel, Word, CRM systems, and various cloud-based platforms, offering a comprehensive skill set to enhance operational efficiency. Bilingual in English and Spanish, enabling effective communication and collaboration in diverse settings.

Results-driven customer service representative with expertise in problem resolution and active listening. Proven ability to enhance customer satisfaction and loyalty in high-volume call environments.

Professional with strong background in customer interactions, social services, and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Strategic Key Account Lead with extensive experience in B2B telecom and NLD operations. Expertise in enterprise account management, commercial governance, billing accuracy, and cross-functional stakeholder coordination. Known for driving client satisfaction, revenue protection, and operational efficiency. IIM Calcutta alumnus.

Accomplished leader with expertise in operations management and international expansion, having directed e-commerce strategies. Proven track record in business development and team collaboration, driving significant growth and enhancing profitability. Adept at mentoring and training, ensuring quality assurance and seamless global logistics. Successfully reduced costs by negotiating favorable supplier contracts.

Dynamic Logistics Associate with proven expertise at Amazon in shipment coordination and inventory management. Skilled in operating scanning equipment and enhancing customer satisfaction through effective problem resolution. Achieved optimal inventory flow and minimized shortages, demonstrating strong organizational abilities and a commitment to excellence in warehouse operations.

Experienced with advanced technical project management and providing comprehensive technical support. Uses in-depth knowledge to troubleshoot and resolve complex issues efficiently. Track record of optimizing systems to enhance performance and reliability.

Mass Communications graduate with a major in Journalism and 11 years of experience in the BPO industry. Throughout my career, I've progressed from agent to team leader, holding the latter role for almost four years. As an agent, I excelled at handling objections and consistently received recognition for my performance, notably for not having any transfers to the escalation department for consecutive months. This strength translated to my team's success, as we achieved the top spot for highest KPI scores in our line of business under my leadership.

As a team leader, I managed teams of 13-23 members, overseeing accounts for a telecommunications company and a US electronics company. My responsibilities included training new team members, quality assurance through call monitoring, managing customer interactions via CRM software, and leading performance reviews.

I've developed expertise in complaints management, inbound and outbound customer service, technical support, and social media customer support, with a strong background in troubleshooting for both telco and electronics companies. Additionally, I've worked as a sales support advisor for a US-based IT distributor, handling transaction processing, email management, quote creation, and order processing.

Bringing strong communication and problem-solving skills, I excel at understanding client needs and providing tailored solutions. My background in customer service has honed my ability to build rapport and deliver excellent support. Adaptable and quick to learn, I am ready to contribute effectively to a team-focused environment.

Abhishek Sehrawat

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Advisor I, Transaction Processing

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Bachelor's - Journalism and Mass Communication

12th -

10th -

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Advisor I, Transaction Processing

Bachelor's - Journalism and Mass Communication

12th -

10th -

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