Faahisa Khan
Chennai
Summary
Insightful experience of over 8 years in the areas of Operations Management, Process Management. Presently associated with SCIO Inspire Consulting Services (India) Private Limited | Senior Executive (Subrogation). Proficient at managing teams for running successful process operations & experience of developing service standards for business excellence. Proven track record of managing processes and streamlining workflow & creating team work environment to enhance productivity innovatively. Adept in ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients.
Overview
9
9
years of professional experience
Work History
Senior Executive (Subrogation)
SCIO Inspire Consulting Services (India) Private Limited
Chennai
12.2021 - Current
- Investigate insurance claims to determine liability and identify parties responsible for the loss
- Assess policy terms and coverage to establish the basis for subrogation efforts
- Ensure compliance with legal and regulatory documentation requirements
- Engage in negotiations with responsible parties or their insurance carriers to recover funds
- Use communication and negotiation skills to reach mutually agreeable settlements
- Ensure all subrogation activities adhere to legal and ethical standards
- Communicate effectively with internal teams, insurance carriers, legal professionals, and external parties involved in the subrogation process
- Collaborate with underwriters to clarify policy terms and conditions
- Work with accounting and finance departments to facilitate the transfer of recovered funds.
Tele-Researcher (Outbound Voice Process) (Construction Journal)
Merit Software Service Pvt Ltd
Chennai
04.2019 - 11.2021
- Maintaining a database, verifying the info from the internal records through calls and collective web research which is published to the end client
- Research internet sites to capture information
- Check the accuracy of the data on the websites by comparing various websites
- To utilize search engine optimization techniques to find required data from the internet.
- Assisted in preparing presentations on findings from various studies conducted by the organization.
Customer Relation Officer (Outbound Voice Process) (Financial Products)
Yes Bank
Chennai
08.2018 - 03.2019
- Involved in enhancing relationships by cross-selling products such as Yes Securities, AMEX Card, Retail Assets as per the requirements of the clients
- Daily collating of financial data and making entries in the accounting system in a timely manner
- Actively promoted Yes Bank's products and services to existing and prospective clients to meet individual and branch sales goal
- Attained most sales disbursement among the employees
- Monitor accounts and sought opportunities to further develop client relationship
- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
- Assisted customers in all their queries and complaints
- Ensured maximum security and confidentiality of customers assets
- Providing direction to the Knowledge Engineering team to mine data and provide feedback to clients on improving customer experience.
Client Server Executive (Eligibility & Claims Denials for US Providers)
Medusind Solutions
Chennai
11.2017 - 08.2018
- Managing eligibility & claim denials for insurance holders
- Queue handling and day-to-day analysis; monitoring day to day resolution closures and case aging to ensure timely resolution
- Monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
- Provided excellent customer service to ensure satisfaction.
Customer Relation Officer (Outbound Voice Process) (Financial Products)
Bank Bazaar (A&A Dukaan Finance India Pvt. Ltd.)
Chennai
06.2016 - 08.2017
- Carrying out outbound calls for lead generation with potential clients in need of loans
- Conducting day to day analysis for operational metrics and report generation at process level
- Interfacing with clients regarding scheduling requirements, resolution of their issues and performance reporting
- Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution centre experience.
Business Associate (Post-paid Customers of Airtel)
Vertex Solution Pvt Ltd.
Chennai
05.2015 - 05.2016
- Managing escalations; GPRS Helpdesk, 4G Enquiry Calls, etc
- Managing solution centre operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks
- Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
- Responded promptly to customer inquiries and complaints.
Education
Some College (No Degree) -
Markazul Uloom English Senior Secondary School
KondottiSkills
- Operations Management
- Process Management
- Team Management
- Training & Development
- Quality Assurance
- Call/Process Auditing
- Voice Coaching
- Process Optimization
- Customer Service
- Dental/Medical EV & Claims
- Banking Process
- Tele-Research
- Financial Products
- Client Server Executive
- Business Associate
- Computer MS-Excel
- MS-Windows
- MS-Office
- Internet Applications
Personal Information
Date of Birth: 01/07/1995
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Senior Executive (Subrogation)
SCIO Inspire Consulting Services (India) Private Limited
12.2021 - Current
Tele-Researcher (Outbound Voice Process) (Construction Journal)
Merit Software Service Pvt Ltd
04.2019 - 11.2021
Customer Relation Officer (Outbound Voice Process) (Financial Products)
Yes Bank
08.2018 - 03.2019
Client Server Executive (Eligibility & Claims Denials for US Providers)
Medusind Solutions
11.2017 - 08.2018
Customer Relation Officer (Outbound Voice Process) (Financial Products)
Bank Bazaar (A&A Dukaan Finance India Pvt. Ltd.)
06.2016 - 08.2017
Business Associate (Post-paid Customers of Airtel)
Vertex Solution Pvt Ltd.
05.2015 - 05.2016
Some College (No Degree) -
Markazul Uloom English Senior Secondary School
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