Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Harmony United Medsolutions
Hyderabad
04.2024 - Current
Quality Assurance Management: Managed quality assurance processes to ensure compliance with healthcare industry standards and regulations.
Process Improvement: Led initiatives to improve healthcare processes, increasing efficiency and patient care quality.
Team Leadership: Supervised and trained the quality assurance team, fostering a culture of continuous improvement.
Auditing and Compliance: Conducted internal audits to ensure adherence to healthcare quality management systems and regulatory requirements.
Root Cause Analysis: Used root cause analysis to identify and fix issues, implementing effective corrective and preventive actions.
Quality Control: Developed and implemented quality control plans to ensure healthcare services meet quality standards.
Reporting and Documentation: Prepared detailed quality reports and maintained accurate documentation for all quality assurance activities.
Customer Feedback Management: Analyzed patient feedback to improve service quality and patient satisfaction.
Cross-Functional Collaboration: Worked with different departments to ensure quality assurance practices aligned with healthcare goals.
Business Executive Intern
Kauvery Hospital
Chennai
05.2023 - 06.2023
Conducted process flow optimization to reduce waiting times in the Registration, General Medicine, Gastroenterology, Orthopaedics, and Neurology departments
Successfully identified improvement areas to enhance efficiency in healthcare operations
Provided infrastructure compliance assessment and recommendations for NABH accreditation
Conducted comprehensive hospital operations analysis in the Call center, Radiology, and IPD.
Digital Marketing Intern
Thanmatra Life Pvt Limited
10.2021 - 11.2021
Planned and executed SEO strategies, resulting in a remarkable 120% surge in landing page traffic
Managed & optimized digital advertising campaigns on platforms like Google Ads & Facebook Ads
Orchestrated effective e-mail marketing initiatives aimed at retargeting and engaging customers.
Education
MBA (HA & HM) -
IIM Jammu
01-2024
B.Tech (Civil Engineering) -
Thejus Engineering College
01-2019
Class XII (Kerala State Board) -
Bethany St John’s EHSS
01-2014
Class X (CBSE) -
Excel Public School
01-2012
Skills
Project Management: Expertise in planning, executing, and closing projects to achieve goals within scope, time, and budget constraints
Lean Six Sigma: Proficient in utilizing Lean Six Sigma methodologies to enhance process efficiency and quality
WordPress: Competent in designing and maintaining WordPress websites for various purposes
Supply Chain: Knowledgeable in supply chain management to optimize operations and logistics
SEO: Skilled in optimizing website content to improve search engine rankings and increase organic traffic
SMM: Experienced in managing social media campaigns to boost engagement and brand visibility
Tableau: Proficient in using Tableau for data visualization
Certification
Completed Project Management Certification offered by Great Learning Academy
Completed the Lean Six Sigma Green Belt certification program accredited by KPMG
Completed MBA: Supply Chain and Operation course via the online platform Udemy
Diploma in Construction Management from Ticmat Institute affiliate National Council for Technology and Training
Successfully completed Four weeks of online training on Advanced Excel from Internshala
Completed Four weeks of online training on Digital Marketing from Internshala
Projects
Developing an Emergency Response Plan for AIIMS Jammu: Proposed AIIMS Jammu disaster plan, including hazard ID, risk assessment, mitigation, response, evacuation, communication, and ERTs.
Developed risk management plan for AIIMS Jammu, minimizing hazard impact by mitigation strategies,
Established communication protocols, chain of command, and ERTs for diverse AIIMS Jammu disaster scenarios
Destination Wedding Planning (Project Management)
Developed Project Charter: Outlined objectives, scope, deliverables, stakeholders, and timelines for a destination wedding project.
Constructed Work Breakdown Structure (WBS): Organized and defined the project scope to ensure all deliverables and activities were covered.
Identified Critical Path using CPM: Mapped project activities and dependencies to determine the longest path for timely completion.
Prepared Gantt Chart: Created a Gantt chart to visually represent the project schedule for efficient time management and resource allocation.
Drafted Project Budget: Forecasted and controlled costs with a detailed budget plan to manage financial aspects effectively.
Conducted Risk Analysis with Decision Tree: Analyzed weather-related risks to decide between indoor and outdoor venues.
Constructed Payoff Matrix: Used maximax, minimax regret, and Laplace criteria to evaluate outcomes and support decision-making under uncertainty.
Position of Responsibility
Co-Ordinator, Cultural Event (Criar), Thejus Engineering College
Streamlined event logistics by cost-effectively securing all necessary materials and items, ensuring seamless event execution
Amplified events reach through promotional campaigns, driving significant participant engagement
Masterminded event success by managing every aspect, from inviting participants to flawless prize distribution, delivering an unforgettable experience
4th Grade Science/STEM Teacher at Harmony School Of Excellence- Harmony Public Schools4th Grade Science/STEM Teacher at Harmony School Of Excellence- Harmony Public Schools