Fabricio Anaya
Indianapolis
Summary
Dependable hospitality and retail professional with extensive customer‑service experience across front desk, retail management, and server/bartender roles. Skilled at multitasking in high‑volume environments, resolving guest concerns with empathy, and leading teams to deliver consistent, brand‑aligned service. Quick to learn new systems and procedures, collaborative by nature, and committed to driving operational excellence and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Indianapolis Marriott Downtown - White Lodging
Indianapolis
08.2025 - Current
- Supported Leadership by coaching new Front Desk Agents in PMS, GXP, GSS and front‑office standards.
- Collaborated closely with team members to help drive our Bonvoy Enrollments and Upsells.
- Resolved guest concerns and complaints with professionalism and empathy, following Marriott and White Lodging service standards to restore satisfaction and uphold brand loyalty.
Server/Bartender
Texas Roadhouse
Avon
05.2021 - 07.2025
- Effectively multitasked within a fast-paced environment.
- Participating in setting daily goals and objectives for team members.
- Engaged with customers to provide excellent service and upsold menu items effectively to enhance guest experience and increase sales.
Manager
Finish Line
Plainfield
02.2019 - 12.2022
- Progressed to management from associate role in a year and a half, showcasing dedication and capability.
- Educated and trained staff with knowledge about products, customer service and store policies.
- Built weekly schedules matching staff availability to business demands.
- Managed cash deposits at the beginning and end of the day.
Education
High School Diploma -
Bethesda Christian School
Brownsburg, IN05.2017
Some College (No Degree) - Nursing
Indiana University
INSkills
- Effective communication
- Team collaboration
- Bilingual
- Time management
- Adaptability
- Dependable
- Inquisitive
- Team coaching
Timeline
Front Desk Agent
Indianapolis Marriott Downtown - White Lodging
08.2025 - Current
Server/Bartender
Texas Roadhouse
05.2021 - 07.2025
Manager
Finish Line
02.2019 - 12.2022
High School Diploma -
Bethesda Christian School
Some College (No Degree) - Nursing
Indiana University