Syed Mohsin
QA
Hyderabad,Telangana
Summary
A well-presented, articulate, confident individual with a proven ability to provide exceptional outcome and ensure that job is done in an excellent way on time. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision.
Comfortable working in a fast paced environment and able to build and maintains good relationships with working colleagues through a genuine desire to understand their needs and support them.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
QA
Quality Thought
Hyderabad, Telangana
01.2019 - 01.2022
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Strong knowledge in Software Development Life Cycle, Software Testing Life Cycle, Defect Life Cycle.
- Skilled in understanding Software Requirement Specification and identifying the required software Test Scenarios.
- Professional Software Experience in which includes Effective Test Case Designing and Test Case Preparing and execution.
- Extensive experience in Functional Testing, Regression Testing, Exploratory Testing, GUI Testing, Integration Testing, System Testing.
- Defect Reporting and Tracking using Automation Tools like Jira 6.0
- Involved in participation of regular weekly project status meetings to discuss the risks involved in ongoing projects with Teammates and Team Lead.
- Extensive experience in QA Testing Web Applications.
Customer Service Executive
HSBC
Hyderabad, Telengana
09.2016 - 03.2018
- Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and needs.
- Dealing with the clients’ accounts and transfer funds to the company accounts.
- Keep track of assigned accounts to identify outstanding debts
- Providing plans to the clients based on their circumstances
- Received emails from the customers to solve their queries or challenges
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Customer Service Executive
Genpact
hyderabad, Telangana
01.2013 - 03.2015
- Received calls and emails from customers and scheduled the shipments
- Tracked shipments and provided information to customers on late delivery of shipments
- Utilized Applications including: Transportation Manager, Savvion, Hot board and Outlook
- Following up on daily, weekly and pending payment reports.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Developing and documenting knowledge into helpful content
- Attending Client calls and bridging the knowledge gap between the Client (US) and the Genpact India team.
Education
Bachelor of Commerce - Ecommerce
Laeeq Model School
Hyderabad 06.2009 - 07.2012
Skills
Excellent communications skills in both spoken and written assignments
Effectively manages time and project deadlines in challenging environments
Strong problem solving and convincing skills
Good knowledge of office tools like MS Outlook and MS Office, Typing speed 50WPM
Analytical and technical testing skills
Timeline
QA
Quality Thought
01.2019 - 01.2022
Customer Service Executive
HSBC
09.2016 - 03.2018
Customer Service Executive
Genpact
01.2013 - 03.2015
Bachelor of Commerce - Ecommerce
Laeeq Model School
06.2009 - 07.2012