Fahad Ahmed A

• Verified products appeared at correct locations in proper quantities.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.

• Greeting customers with a friendly smile and positive attitude upon entry.
• Attending to customers with a focus on understanding their requirements and preferences.
• Demonstrating an in-depth understanding of Samsung products.
• Recommending the correct products based on customer needs.
• Effectively explaining features to encourage customers to switch from other brands to Samsung.
• Promoting and selling accessories, wearables, and earbuds to customers entering the store.
• Strategically pushing additional products to meet sales targets.

Expertise in persuading and closing sales, especially when

customers are considering other brands.

• Successfully upgrading customers from their current products by showcasing the benefits of Samsung.
• Assisting customers with data transfer from old devices to new ones for a seamless user experience.
• Ensuring customer satisfaction and providing a positive post-sales experience.
• Consistently achieving monthly sales targets, demonstrating exceptional performance.
• Striving for 100% or above target achievement every month.

• Hub opens at 4 am.
• Flash morning report.
• Receive and segregate loads route-wise with the team.
• Individually call riders for attendance and report early.
• Hand over shipments to riders for OFD in ERP.
• Supervise ground operations, ensuring rider compliance with OFD and security.
• Close OFD before 9 am.
• Cross-check ground for any missed shipments after sending riders to routes.
• Perform PRC to identify pending shipments and address missing CPD shipments.
• Attend morning client call with Flipkart AM.
• Clear pickups route-wise, coordinate with riders, and assign pickups.
• Handle misrouted shipments, rerouting those not belonging to the hub.
• Manage RTO shipments, including content verification for items above Rs 1999.
• Escalate discrepancies to the concerned Flipkart personnel.
• Hand over responsibilities to the second shift for better understanding.

2nd Shift

• Take over from the morning shift team leader.
• Unload second cutoff shipments and share load reports with riders.
• Call second shift riders to clear the load.
• After sending second shift riders to routes, perform PRC in ERP to identify missing shipments.
• Clear second cutoff pickups by assigning them to riders.
• Receive misrouted shipments in the evening, segregate by route and CPD, and perform OFD to riders.
• Validate UD by checking call records to ensure genuine attempts.
• Follow up with riders for conversion.
• Receive pickups from riders and cross-verify with ERP records.
• Close PRC by scanning all pending shipments before 12:00 pm on a daily basis.
• Share the closing report via email and WhatsApp group.

Cashier :

• Collect the exact cash shown in Flipkart ERP.
• Close the rider runsheet after computing the exact amount.
• Segregate cash value-wise and digitally deposit the amount in Flipkart ERP.
• Keep a copy of the deposit slip and store cash in the cash locker.
• Share cash details via email with Flipkart AM and the internal central team for reference.
• Next day, deposit the cash to the CMS person assigned by Flipkart.

Acting Hub Incharge:

• Handle manpower.
• Attend client calls.
• Manage HMT (Hub Management Tool) operations.
• Oversee load clearance.
• Manage rider operations.
• Maintain tracker records.

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Successfully opened 4 hubs in Hyderabad.
• Hired all the HMT (Hub Management Tool) for the particular hub.
• Assembled a BRM (Business Relationship Management) team for Hyderabad.
• Formed a dedicated project team for Hyderabad.
• Completed infrastructure development for all 4 hubs.
• Streamlined operations across all 5 hubs in Hyderabad.
• Oversaw hiring and operations for the Hyderabad hub.
• Compiled and reported data from all hubs.
• Attended leadership calls, representing the TS (possibly Team or Territory) region.
• Successfully completed 2 BBD (Big Billion Days) events in Bangalore/TS.
• Achieved successful completion of the 2023 BBD in the TS region.