Fahad Ahmed Khan
Lucknow
Summary
Detail-oriented professional with over three years of experience in IT security, client service, and international banking fraud management. Proven ability to communicate effectively and manage time efficiently while solving complex problems. Seeking a full-time position to apply interpersonal skills and contribute to successful project outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact
Noida, Uttar Pradesh
01.2025 - Current
- Review and process disputed transactions by analyzing evidence and responding to chargebacks within regulatory deadlines.
- Collaborate with banks, payment processors, and merchants to resolve disputes and recover lost revenue.
- Analyze fraud patterns, assess risks, enforce compliance with payment regulations, and maintain audit-ready records.
- Educate merchants on dispute prevention, guide policy compliance, and assist customers with dispute inquiries.
Senior Associate, Cybersecurity Services
Coforge, ltd
Greater Noida, Uttar Pradesh
12.2021 - 10.2022
- Forged partnerships with OEMs for cost reduction and enabled seamless interdepartmental cooperation for punctual proposal completion.
- Leveraged cross-departmental cooperation to enhance outreach effectiveness.
- Secured BOQs and licenses ahead of time from key vendors for cybersecurity services.
- Coordinated review meetings for detailed analysis of service line progress.
Customer Service Representative
Wipro, ltd
Gurugram, Haryana
01.2021 - 12.2021
- Managed high call volumes efficiently.
- Managed high volumes of support tickets with precision using CRM systems.
- Anticipated and resolved concerns early, minimizing need for escalation.
- Facilitated solutions for intricate client problems by partnering with various departments.
Process Analyst
Premium Customer IT Services, ltd
Lucknow, Uttar Pradesh
06.2019 - 10.2020
- Streamlined B2B operations as a third-party vendor for Connect & Sell.
- Made lead generation efficient by implementing strategic process changes.
- Led team coordination to meet vendor specifications for a production floor.
- Maintained accurate records of customer engagements with CRM software.
Education
PGDM -
Management Institute for Leadership & Excellence
Pune, Maharashtra, India04.2019
BBA -
Integral University
Lucknow, Uttar Pradesh, India07.2016
Skills
- Cybersecurity
- Microsoft Excel and PowerPoint
- International banking and non-banking disputes specialist
- Business communication expert
- Project management
- Customer service management
- AML, KYC, EDD
Languages
English - Native, Hindi - Proficient, Urdu - Advanced
Certification
- Lead implementer for information security management system as per ISO 27001:2013
Timeline
Process Developer
Genpact
01.2025 - Current
Senior Associate, Cybersecurity Services
Coforge, ltd
12.2021 - 10.2022
Customer Service Representative
Wipro, ltd
01.2021 - 12.2021
Process Analyst
Premium Customer IT Services, ltd
06.2019 - 10.2020
PGDM -
Management Institute for Leadership & Excellence
BBA -
Integral University
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