Faheem Bakkal

Managed sales operations and distribution network across the Kashmir region.

• Achieved monthly sales targets by 80% through effective planning and execution.
• Improved market coverage by 30% through strategic allocation of SO and distribution network.
• Optimized brand availability and visibility resulting in increase in sales.
• Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers
• Organized promotional events and interacted with community to increase sales volume

Managed accounts to retain existing relationships and grow share of business in South Kashmir.

• Revival of business in assigned territories with growth from 20% to 65% in first 6 months, promoting loyalty and enhancing operations.
• Built high performance sales team consistently achieving and exceeding sales targets.
• Accompanied sales representatives in field to teach, observe and work one-on-one.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.

Responsible for the workflow and record keeping of electronic or hard copy documents

• Ensure that quality documentation, such as documents, drawings, RFIs, and incoming and outgoing registers, is maintained.
• Communicate changes to relevant information to project team in consultation with Project Manager / Design Manager.
• Process and control all project document types on day-to-day basis in accurate and timely manner.
• Coordinated document exchange between departments, contractors, suppliers, and customers
• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection

Overseeing the day-to-day operations of our e-commerce platform

• Responsible for order processing and inventory management.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documents.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone and email interactions.
• Performed wide-ranging administrative, financial and service-related functions.

Prospecting, negotiating deals, and strategizing to maximize sales success.

• Managed over 50 customer visits / calls per day.
• Participated in shows / fairs, representing company professionally and generating valuable leads for future business growth.
• Researched sales opportunities and possible leads to exceed sales goals.
• Utilized CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.