Fahim Pathan

• Processed and voucher's large volumes of invoices, including high-value trash and recycling invoices, with accuracy and attention to detail.
• Verified invoice details like invoice numbers and payment amounts to identify and fix errors.
• Worked closely with vendors to resolve billing issues and maintain good relationships.
• Managed vendor queries related to payments, ensuring quick and clear communication. Reconciled vendor accounts to find and fix missing payments and shared payment details with vendors.
• Performed 500+ vendor account reconciliations per month, ensuring accurate payment records and resolving discrepancies efficiently Identified and corrected mismatches between invoices and payments, helping reduce aging and improve vendor satisfaction Sent urgent payment requests for high-priority invoices to avoid delays or service interruptions.
• Collected missing invoices from vendors and submitted them for urgent processing when they were not in the system.
• Ensured payments were made on time to prevent any service disruptions.
• Resolved overdue payment issues quickly, reducing outstanding balances and improving vendor satisfaction.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables

• Developed and maintained daily, weekly, and monthly MIS reports to support business decision-making.
• Collected, cleaned, and analyzed large datasets to generate actionable insights and performance dashboards.
• Automated routine reports using Excel formulas, pivot tables to improve reporting efficiency.
• Coordinated with cross-functional teams to gather reporting requirements and ensure timely data delivery.
• Ensured data accuracy and consistency by performing regular audits and reconciliations.
• Created customized reports and presentations for senior management to monitor KPIs and operational metrics.
• Supported process improvement initiatives by identifying gaps and providing data-driven solutions.
• Managed and updated master databases, trackers, and report templates to standardize data flow.

• Led telecom invoice audits, identifying cost discrepancies (over/underpayments) and driving cost-saving recommendations.
• Managed escalations, team workflows, and stakeholder communications to ensure SLA compliance and process efficiency.
• Analyzed rate plans and features to recommend cost-effective options aligned with business needs.
• Prepared analytical reports and executive presentations to support telecom expense optimization strategies.
• Monitored data usage and identified high data users for corrective action and plan adjustments
• Recommended and implemented plan/feature adjustments in line with contract compliance.
• Contributed to automation implementation by designing process logic and resolving system queries.
• Handling Queries, escalations, work Allocation.
• Point of contact for US clients, leading meetings and resolving billing and contract disputes.

Senior Analyst – Invoice Management

• Processed and validated telecom invoices from multiple vendors, ensuring accuracy and compliance.
• Created usage and optimization reports to reduce client telecom expenses without service compromise.
• Validated features and rate plans against business requirements and contract agreements.
• Recommended and implemented plan/feature adjustments in line with contract compliance.
• Investigated and resolved billing discrepancies, ensuring accurate invoices and vendor accountability.
• Conducted billing audits and reconciliations; resolved vendor disputes and ensured timely AP processing.
• Implemented new accounts in telecom portals and supported contract-based spend analysis.
• Handling Queries, escalations, work Allocation.
• Process Training
• Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
• Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.