FAHIM TAJ
Asst. General Manager
Summary
A career that is Challenging and Holds exciting opportunities to work at the leading edge of new technologies to lean and to match opportunities with potential. An Individual female with strong Mindset and a zeal to overcome the deficits and accept the Challenges of life. Overall more than 9 years of experience into different sectors with good knowledge about the working environment and a performer attitude.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
4
4
Languages
Work History
Assistant General Manager
AAVANA CORPORATE SOLUTIONS PVT. LTD
01.2025 - 05.2025
- Supported the General Manager in overseeing daily business operations, ensuring efficiency and alignment with company goals.
- Supervised department leads and cross-functional teams to drive performance, accountability, and productivity.
- Contributed to strategic planning, business development initiatives, and operational improvements to support long-term growth.
- Assisted in the preparation and management of budgets, forecasts, and financial reporting to maximize profitability.
- Maintained high standards of customer service, addressing escalated client concerns and enhancing overall satisfaction.
- Recruited, trained, and evaluated staff, fostering a positive work environment and promoting team development.
- Ensured compliance with company policies, safety standards, and industry regulations.
- Monitored KPIs and implemented performance improvement strategies across departments.
- Acted as the General Manager in their absence, ensuring continuity of leadership and decision-making.
- Increased operational efficiency by 98% through process and improvements.
- Led a team of 40 employees and improved staff retention by 100%.
- Implemented new reporting systems, reducing financial discrepancies by 100%.
- Successfully managed a major project/initiative that resulted in 110% outcome.
Service Delivery Manager( Promoted)
AAVANA CORPORATE SOLUTIONS PVT. LTD
05.2022 - 05.2025
- Enhanced on Business Projections with various levels of aspects in terms of Business revenue, high volume of Business generated with Multiple projects, of more than 15 projects handled and executed.
- Traveled PAN INDIA for business conferences on projects for planning the activities and resources, risk management. Evaluating Project Performance.
- Maintaining positive relationships with stakeholders on projects, overseeing service delivery, managing the service delivery team, managing finances and budgets, assessing Clients feedback, and building partnerships.
- Managed communications between internal teams and external stakeholders regarding Services updates or changes in services offered.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Implemented strategies for continuous improvement on Business generation based on customer feedback data.
- Assisted in developing budget plans for various projects related to service delivery management.
- Managed end-to-end delivery of Regulatory compliance services to national clients, ensuring SLA compliance and customer satisfaction.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Handled and worked with various departmental scheduling on activities to be delivered by the officers in a timely manner.
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives. Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools, or technologies.
- Improved service quality, addressing client concerns promptly and professionally.
Direct Channel and Relationship Manager
EDELWAISSE TOKIO LIFE INSURANCE
06.2021 - 04.2022
- Collaborating with team members, meeting sales goals, taking customer feedback, writing sales contracts, tracking sales performance metrics, and building positive customer relationships.
Relationship Manager
PNB METLIFE
01.2020 - 02.2021
- Sales presentations, offering financial advice, managing inquiries, and generating revenue for the bank.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Assistant Manager
KARVY STOCK BROKING Pvt Ltd
01.2018 - 11.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Assistant Team Lead
JUST DAIL
07.2008 - 09.2014
- Managed sales, handled client queries, planned market strategies, and motivated a team of 15 employees.
- Monitored team members to ensure they followed safety protocols and procedures.
- Conducted weekly meetings with the team to discuss progress of projects, any issues that may have arisen, and brainstorm solutions as needed.
- Performed regular quality checks on products or services produced by the team to ensure accuracy of output according to predetermined standards.
Banking Specialist
ALPINE SOLUTIONS (Barclays Bank)
06.2006 - 06.2008
- Provided comprehensive customer service, solved financial problems, and worked with back-end operations for loans and credit cards.
- Investigated and resolved account issues by offering applicable options to customers.
- Formalized risk assessment models and developed standards for trend analysis for corporate use.
Education
GED Examination -
Bangalore, Karnataka Board
Bangalore, KarnatakaHigh School Diploma - undefined
Mamta Education society
Bachelor of Commerce - undefined
Himalayan Garhwal University
Skills
Workload Management
Risk Mitigation
Project Planning
Service level agreement management
Client relationship management
Performance improvement
Incident management
Customer satisfaction
Workload management
Training and coaching
Mentoring and training
Incident investigation
Business analysis
Case documentation
Route planning
Organizational skills
Critical thinking
Accomplishments
- Achiever and qualifier for Dubai and awarded as Best Employee of the Company.
- Awarded and honored as BEST EMPLOYEE award for quarter performance in year 2012.
Personal Information
- Date of Birth: 09/15/87
- Nationality: Indian
Timeline
Assistant General Manager
AAVANA CORPORATE SOLUTIONS PVT. LTD
01.2025 - 05.2025
Service Delivery Manager( Promoted)
AAVANA CORPORATE SOLUTIONS PVT. LTD
05.2022 - 05.2025
Direct Channel and Relationship Manager
EDELWAISSE TOKIO LIFE INSURANCE
06.2021 - 04.2022
Relationship Manager
PNB METLIFE
01.2020 - 02.2021
Assistant Manager
KARVY STOCK BROKING Pvt Ltd
01.2018 - 11.2019
Assistant Team Lead
JUST DAIL
07.2008 - 09.2014
Banking Specialist
ALPINE SOLUTIONS (Barclays Bank)
06.2006 - 06.2008
High School Diploma - undefined
Mamta Education society
Bachelor of Commerce - undefined
Himalayan Garhwal University
GED Examination -
Bangalore, Karnataka Board