FAHMA ALYAAMI
Abu Dhabi
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist Innovation
Abu Dhabi Ports Group
10.2024 - Current
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement
- Facilitate a culture of innovation within organization by encouraging employees to contribute ideas and participate in innovation initiatives
- Assisted in developing strategic plan that aligned with long-term company goals
- Define key performance indicators (KPIs) to evaluate the success and impact of innovation projects on the organization
- Collaborate with internal departments, management, and external partners to ensure alignment and support for innovation initiatives.
- Participate in pilot projects to test new technologies or processes, evaluate their effectiveness, and recommend potential implementation
- Lead innovation events and projects from concept to implementation, ensuring effective execution and delivery of results
Administrative Assistant
Abu Dhabi Police
01.2013 - 03.2010
- Assisted managers in compiling and organising materials for meetings
- Implemented employee filing systems to improve administrative efficiency
- Worked with department managers to implement best practice strategies for employees
- Promoted positive company culture and values through training initiatives
- Maintained and updated employee files and records
- Assisted in creating employment contracts, variation agreements, and other written documents
- Understood the importance of strict confidentiality at all times and handled confidential personal information
- Handled employee enquiries and complaints, escalating issues to managers when needed
Customer Service Representative
First Abu Dhabi Bank
01.2007 - 08.2008
- Managed high-volume customer queries simultaneously through effective multitasking
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained compliant documentation on the Banking System for reliable company records
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Participated in regular training to maintain up-to-date knowledge of company products and policies
- Answered customer telephone calls promptly and improved on-hold wait times
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
Education
Bachelor of Business Administration - Management & Information Systems
Al Ain University of Science and Technology
05.2018
Skills
- Communications
- Client management
- Relationship building
- Teamwork and collaboration
- Customer relations
- Negotiation
- Customer service
- Lead prospecting
Certification
- Professional Diploma in Public Relations
- Professional Diploma in Event Management
- Professional Diploma in Digital Marketing
- Creative Thinking and Innovation Technique
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Volunteer Appreciation Certificates
- Abu Dhabi International Book Fair, 2024, DCT
- 1st Youth GCC Games, 2024, UAE Games
- Media Team Initiative, 2023, Family Development Foundation
- Bridges of Giving, 2023, Emirates Red Crescent
- GOV Games, 2023, ADPorts Group Team
- Volunteer Program of FIFA Club World Cup UAE, 2022
Timeline
Specialist Innovation
Abu Dhabi Ports Group
10.2024 - Current
Administrative Assistant
Abu Dhabi Police
01.2013 - 03.2010
Customer Service Representative
First Abu Dhabi Bank
01.2007 - 08.2008
- Professional Diploma in Public Relations
- Professional Diploma in Event Management
- Professional Diploma in Digital Marketing
- Creative Thinking and Innovation Technique
Bachelor of Business Administration - Management & Information Systems
Al Ain University of Science and Technology
Similar Profiles
Sahil KatariaSahil Kataria
Global Compensation & Benefits and OD Manager at Abu Dhabi Ports GroupGlobal Compensation & Benefits and OD Manager at Abu Dhabi Ports Group
Talal BalalaaTalal Balalaa
VP Strategic Planning & Administration at Abu Dhabi Ports GroupVP Strategic Planning & Administration at Abu Dhabi Ports Group
VENKATARAMANA YAMALI/ HSE ENGINEERVENKATARAMANA YAMALI/ HSE ENGINEER
HSE Engineer at Emarat Aloula Contracting LLC, Abu Dhabi Ports GroupHSE Engineer at Emarat Aloula Contracting LLC, Abu Dhabi Ports Group