Goal-oriented manager with distinguished experience in FMCG industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and attentive response.
Coordinated weekly meetings for internal and external groups.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Facilitated training for associates through daily coaching and regular performance appraisals.
Assisted with new hire processing and existing training programs.
Led team of 20 members while providing exceptional customer service.
Reached out to potential customers via telephone, email and in-person inquiries.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Completed and submitted monthly and yearly reports to support executive decision making.
Taught consultative selling techniques to new and existing staff members to build expertise.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.