FAIROOS NI
Aluva
Summary
Detail-oriented Server Administrator and Global M365 Administrator with extensive experience in providing remote support for users in a dynamic IT environment. Proficient in managing Microsoft 365 and Office 365 platforms, including user account creation, software installation, and policy management. Demonstrated expertise in troubleshooting technical issues, monitoring system alerts, and escalating complex problems to ensure seamless operations. Adept at collaborating with cross-functional teams to deliver high-quality support and enhance user satisfaction. Committed to maintaining data security and compliance while driving continuous improvement in IT service delivery.
Overview
2
2
years of professional experience
Work History
Server Administrator
Hashroot Limited
07.2024 - Current
- Create and manage user accounts in Microsoft 365 and client-specific applications, ensuring timely access and adherence to security protocols
- Review and optimize M365 configurations, including user roles and permissions, to improve user experience and operational efficiency.
- Provide Level 1 and Level 2 technical support, addressing user tickets through efficient troubleshooting and software installation processes.
- Review and respond to user-triggered alerts in Office 365, analyzing alerts for potential issues and taking necessary actions to ensure user security and account integrity.
- Update ticket notes for pending issues, maintaining clear communication with client-side support engineers to facilitate swift resolutions.
- Escalate complex technical issues to application support engineers, collaborating to ensure prompt and effective troubleshooting.
- Manage and update policies, including user addition and removal, to maintain compliance and security within the organization.
- Conduct thorough software troubleshooting, diagnosing issues and implementing effective solutions to enhance user productivity.
- Collaborate with cross-functional teams to identify and resolve technical issues, ensuring seamless communication and support for end-users.
- Monitor system performance and user access, generating reports to analyze usage patterns and improve service delivery.
- Conduct user training sessions and create documentation for software installation and troubleshooting processes, improving user self-sufficiency.
Associate Systems Engineer
CCS Technologies
12.2022 - 07.2024
- Managing 250+ Desktops and Laptops
- Handling IT related customer issues via ticketing system & provide support.
- Create and Implement Infrastructure Change and Service requests
- Utilize incident management to track outages and resolve any issues
- Collaborate with peer teams and vendors to coordinate solutions
- Managing the groups and users in o365.
- Troubleshooting of o365.
- Monitoring network performance using Zabbix monitoring tool.
- Manage IT assets and configuration details
- Desktop Hardware, OS, Software installation and troubleshooting
- Backup and Recovery of data, File Sharing, Disk Quotas, Printer Sharing
- Server room management and the management of IT infrastructure, networks, other devices
- Installation and maintenance of Operating Systems like windows Desktop OS, Ubuntu, MAC OS.
- Managed onboarding of employees.
Education
B.Sc Computer Science -
Al-Ameen College Edathala
08-2021
12th -
GHSS Edathala
06-2018
10th (SSLC) -
KMEA Almanar HSS
05-2016
Skills
- RedHat Enterprise Linux 8
- Windows 10,11
- M365 Administration
- Knowledge in AWS
- Troubleshooting
- Helpdesk operations
- Virtualization Technologies
- Ubuntu
- Monitoring Tools - Zabbix
- Ticketing Tools – OTRS, Dynamics365, Freshdesk
Languages
English
Malayalam
Timeline
Server Administrator
Hashroot Limited
07.2024 - Current
Associate Systems Engineer
CCS Technologies
12.2022 - 07.2024
B.Sc Computer Science -
Al-Ameen College Edathala
12th -
GHSS Edathala
10th (SSLC) -
KMEA Almanar HSS
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