Ms office
Fairoze AHMED
National Manager Credit Control
Bangalore
Summary
Dedicated Travel industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient Credit controls delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Managing team. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
National Manager Credit Control
Fcm Travel Solutions India Pvt Ltd
12.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated closely with internal stakeholders to collection targets with broader organizational objectives consistently.
- Managed a team of 60+ employees, providing leadership and direction to achieve company goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Streamlined operations for improved efficiency by conducting thorough process analysis and optimization.
- Trained and mentored junior staff members, fostering professional development and enhancing overall team performance.
- Implemented cost-saving measures, reducing overall expenses without compromising quality or performance.
- Developed and implemented new systems to improve organizational efficiency and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Credit Control Manager
FCM Travel Solutions
07.2016 - 11.2019
- Improved credit control processes by implementing effective risk assessment strategies and monitoring procedures.
- Established clear performance metrics for the team that drove accountability, resulting in increased team productivity.
- Implemented customized credit terms tailored to unique client situations, balancing business needs with risk mitigation efforts.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Enhanced cash flow through timely collection of accounts receivable and diligent tracking of delinquent accounts.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Maintained accurate financial records, ensuring compliance with internal policies and external regulations.
- Created financial dashboards to provide insights into key performance indicators.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Trained new hires in best practices for credit control, contributing to the overall growth and success of the company.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Coordinated cross-departmental communication regarding account status updates, ensuring prompt resolution of discrepancies or disputes.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Monitored accounts for signs of fraud and non-payment issues.
- Optimized credit approval and collection processes, improving operational efficiencies by over 85%.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Reduced outstanding debts with consistent follow-ups and negotiation skills, fostering strong client relationships.
- Developed strategies to expedite payments and customer resolutions.
- Managed a team of credit controllers to maximize productivity and achieve departmental goals.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Leader Credit Control
FCM Travel Solutions
07.2012 - 06.2016
- Managed over 100+ customer with team of 4 members.
- managed top 10 customers ttv more than 12 crores.
- Mentored and guided employees to foster proper completion of assigned duties.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Educated staff on organizational mission and goals to help employees achieve success
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Conducted regular reviews of operations and identified areas for improvement
Credit Controller
Kuoni Business Travel
Bengaluru
03.2004 - 12.2007
- Managing 30+ customers all credit control activity
- Timely Submission
- Queries resolutions
- Chasing for payment as per agreed timeline
- Payment collections
- Knocking of the payment with outstanding invoices
Education
High School Diploma -
Quatul Islam High School
Bangalore 06.1996 - 04.1997
Skills
Documentation And Reporting
Scheduling and Coordinating
Customer Relationship Management
Performance Tracking and Evaluation
Idea Development and Brainstorming
Performance reviewing
Self Motivation
Teamwork and Collaboration
Positive Attitude
Employee Coaching and Mentoring
Schedule Management
Business Administration
Process Improvement
Software
Timeline
National Manager Credit Control
Fcm Travel Solutions India Pvt Ltd
12.2019 - Current
Credit Control Manager
FCM Travel Solutions
07.2016 - 11.2019
Team Leader Credit Control
FCM Travel Solutions
07.2012 - 06.2016
Credit Controller
Kuoni Business Travel
03.2004 - 12.2007
High School Diploma -
Quatul Islam High School
06.1996 - 04.1997