Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Faisal Ahmed

Service Delivery/Program Manager
Bengaluru

Summary

Meticulously organized Technical Program Manager skilled in successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge.

Overview

11
years of professional experience
3
years of post-secondary education
5
Certificates

Work History

Microsoft(Upwork)

Program Manager
04.2025 - Current

Job overview

  • Collaborated with cross-functional engineering teams for successful product launches and their subsequent support delivery within deadlines and budgets.
  • Managed multiple strategic New Products (Viva, Co-pilot, Teams Premium with numerous workstreams.

Sherweb

M365 Reactive Lead
6 2023 - 05.2024

Job overview

  • Managed the M365 project for Sherweb, including the billing and incentive distribution for the people.
  • Supported the setup for various LOBs and their associated labs for process enhancement

Infosys

Consultant
11.2022 - 5 2023

Job overview

  • Worked as Delivery Manager for Microsoft Premier Engineering Escalation Assistance.
  • Liaised with customers, management, and CSAM's/RM's to better understand customer needs and recommend appropriate solutions.


Concentrix

Deputy Manager
01.2022 - 09.2022

Job overview

  • Managing teams providing B2B support for Microsoft Intune, M365 Lighthouse & CloudPC
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Concentrix

Assistant Manager
06.2018 - 12.2021

Job overview

  • Mentored team members to enhance professional development and accountability in workplace with 33 distinct promotions from span


Convergys India Pvt Ltd

Escalation Engineer
01.2018 - 06.2018

Convergys India Pvt Ltd

Technical Support Associate
03.2017 - 01.2018

First Source Ltd

Support Associate
07.2016 - 01.2017

Foodoxy Inc

Co-Founder & COO
06.2014 - 02.2016

Education

Amity University

Bachelor of Computer Applications from AI & ML
04.2001 - 07.2024

Skills

Organizational strategy development

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Certification

Agile Project Management with Jira Cloud

Availability
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Timeline

Program Manager

Microsoft(Upwork)
04.2025 - Current

Agile Project Management with Jira Cloud

10-2024

Customer Success Management Fundamentals

10-2024

Advanced Excel

12-2023

Consultant

Infosys
11.2022 - 5 2023

Game Development using Python

07-2022

Deputy Manager

Concentrix
01.2022 - 09.2022

Six Sigma Yellow Belt

10-2019

Assistant Manager

Concentrix
06.2018 - 12.2021

Escalation Engineer

Convergys India Pvt Ltd
01.2018 - 06.2018

Technical Support Associate

Convergys India Pvt Ltd
03.2017 - 01.2018

Support Associate

First Source Ltd
07.2016 - 01.2017

Co-Founder & COO

Foodoxy Inc
06.2014 - 02.2016

Amity University

Bachelor of Computer Applications from AI & ML
04.2001 - 07.2024

M365 Reactive Lead

Sherweb
6 2023 - 05.2024
Faisal AhmedService Delivery/Program Manager