Hi, I’m
Faisal Ahmed
Service Delivery/Program Manager
Bengaluru
Summary
Meticulously organized Technical Program Manager skilled in successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge.
Overview
11
years of professional experience
3
years of post-secondary education
5
Certificates
Work History
Microsoft(Upwork)
Program Manager
04.2025 - Current
Job overview
- Collaborated with cross-functional engineering teams for successful product launches and their subsequent support delivery within deadlines and budgets.
- Managed multiple strategic New Products (Viva, Co-pilot, Teams Premium with numerous workstreams.
Sherweb
M365 Reactive Lead
6 2023 - 05.2024
Job overview
- Managed the M365 project for Sherweb, including the billing and incentive distribution for the people.
- Supported the setup for various LOBs and their associated labs for process enhancement
Infosys
Consultant
11.2022 - 5 2023
Job overview
- Worked as Delivery Manager for Microsoft Premier Engineering Escalation Assistance.
- Liaised with customers, management, and CSAM's/RM's to better understand customer needs and recommend appropriate solutions.
Concentrix
Deputy Manager
01.2022 - 09.2022
Job overview
- Managing teams providing B2B support for Microsoft Intune, M365 Lighthouse & CloudPC
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Concentrix
Assistant Manager
06.2018 - 12.2021
Job overview
- Mentored team members to enhance professional development and accountability in workplace with 33 distinct promotions from span
Convergys India Pvt Ltd
Escalation Engineer
01.2018 - 06.2018
Convergys India Pvt Ltd
Technical Support Associate
03.2017 - 01.2018
First Source Ltd
Support Associate
07.2016 - 01.2017
Foodoxy Inc
Co-Founder & COO
06.2014 - 02.2016
Education
Amity University
Bachelor of Computer Applications from AI & ML
04.2001 - 07.2024
Skills
Organizational strategy development
undefinedCertification
Agile Project Management with Jira Cloud
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager
Microsoft(Upwork)
04.2025 - Current
Agile Project Management with Jira Cloud
10-2024
Customer Success Management Fundamentals
10-2024
Advanced Excel
12-2023
Consultant
Infosys
11.2022 - 5 2023
Game Development using Python
07-2022
Deputy Manager
Concentrix
01.2022 - 09.2022
Six Sigma Yellow Belt
10-2019
Assistant Manager
Concentrix
06.2018 - 12.2021
Escalation Engineer
Convergys India Pvt Ltd
01.2018 - 06.2018
Technical Support Associate
Convergys India Pvt Ltd
03.2017 - 01.2018
Support Associate
First Source Ltd
07.2016 - 01.2017
Co-Founder & COO
Foodoxy Inc
06.2014 - 02.2016
Amity University
Bachelor of Computer Applications from AI & ML
04.2001 - 07.2024
M365 Reactive Lead
Sherweb
6 2023 - 05.2024
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