Faisal Ansari

• LMA acquisition - Sourcing and onboarding of new riders for required dc's
• LMA Operations - making sure capacity is properly utilized
• Finance - Make sure that the we acheive the target cps for the city
• LMA Product - Application training to new agents/ Regular fe's
• Fix Salary rider - Hiring fix salary riders as per required dc's
• recruiting, training, supervising and appraising staff
• dealing with customer queries and complaints.
• Multitasker.
• Team management.
• Decision making
• Leadership abilities

➢ Dispatch related experience details.

• Trained and supported new team members, maintaining culture of collaboration.
• Increased customer service success rates by quickly resolving issues.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Managing manpower with number of load count.
• Setting operational standards for all staff to follow.
• Reviewing service levels on a continuous basis.
• Putting forward recommendations for operational policy, procedures and goals
• Creating and maintaining spreadsheets to report and analyze data.
• Presenting written reports and analyses to senior managers.
• Coordinating the shipment of goods from the warehouse.
• sharing reports and documents with proper RCA.

• Department - Problem Solving Team
• Aging - Make sure to connect the 24 to 48 hour aging bucket shipment to the next destination center
• Short Shipment - Short shipment has to be closed with the help of cctv
• Damage Shipment - Damage shipment has to be closed within the TAT

• Product - Prepaid , Post paid sim card & Jio Phone
• Target - Meet monthly sales target and activity level on a consistant basis
• Worked for resolving dispute of all customer
• Entered all sales activities into company tracking system

• Product - Mobile Phone
• Target - Visit mobile shops to assign territory
• Generate orders from the shops and achived monthly target