Faisal Ansari
Sr Associate (Operations)
Bhiwandi
Summary
Strong background in candidate sourcing and benefits administration. Dedicated to attracting and retaining top talent. Goal is to leverage expertise to contribute to the growth of Stripe, establishing it as the leading payment processing platform in the market. Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader who approaches problem-solving with an analytical and flexible mindset.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Sr.Associate ( Operations )
Delhivery Private Limited
01.2022 - Current
- LMA acquisition - Sourcing and onboarding of new riders for required dc's
- LMA Operations - making sure capacity is properly utilized
- Finance - Make sure that the we acheive the target cps for the city
- LMA Product - Application training to new agents/ Regular fe's
- Fix Salary rider - Hiring fix salary riders as per required dc's
- recruiting, training, supervising and appraising staff
- dealing with customer queries and complaints.
- Multitasker.
- Team management.
- Decision making
- Leadership abilities
➢ Dispatch related experience details.
- Trained and supported new team members, maintaining culture of collaboration.
- Increased customer service success rates by quickly resolving issues.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Managing manpower with number of load count.
- Setting operational standards for all staff to follow.
- Reviewing service levels on a continuous basis.
- Putting forward recommendations for operational policy, procedures and goals
- Creating and maintaining spreadsheets to report and analyze data.
- Presenting written reports and analyses to senior managers.
- Coordinating the shipment of goods from the warehouse.
- sharing reports and documents with proper RCA.
Associate ( Problem Solving Team)
Delhivery Private Limited
07.2020 - 12.2021
- Department - Problem Solving Team
- Aging - Make sure to connect the 24 to 48 hour aging bucket shipment to the next destination center
- Short Shipment - Short shipment has to be closed with the help of cctv
- Damage Shipment - Damage shipment has to be closed within the TAT
Sr Executive
Reliance Jio Infocom Ltd
11.2015 - 12.2019
- Product - Prepaid , Post paid sim card & Jio Phone
- Target - Meet monthly sales target and activity level on a consistant basis
- Worked for resolving dispute of all customer
- Entered all sales activities into company tracking system
Sales Executive
Micromax India
05.2013 - 11.2014
- Product - Mobile Phone
- Target - Visit mobile shops to assign territory
- Generate orders from the shops and achived monthly target
Education
High School -
Intermediate - undefined
Bachelor of Computer Applications - undefined
Skills
Recruiting (Sourcing & Interviewing)
Employee Onboarding / Retention Strategies
Team leadership
Performance monitoring
Team supervision
Data analytics
Training and mentoring
Problem-solving
Disclaimer
I, Faisal Ansari, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Sr.Associate ( Operations ) - Delhivery Private Limited
01.2022 - Current
Associate ( Problem Solving Team) - Delhivery Private Limited
07.2020 - 12.2021
Sr Executive - Reliance Jio Infocom Ltd
11.2015 - 12.2019
Sales Executive - Micromax India
05.2013 - 11.2014
Salauddin High School & Junior College - Intermediate,
Yashwanrao Chavan Maharashtra Open University - Bachelor of Computer Applications,
Samadiya High School & Junior College - High School,