FAISAL ANSARI
Mumbai
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
21
21
years of professional experience
4023
4023
years of post-secondary education
Work History
Jwellery specialist
Effy jwellery,USA
United States of America
02.2024 - Current
- Assisted customers with product selections and provided detailed information on jewelry items.
- Managed inventory levels by tracking stock and placing orders for popular items.
- Collaborated with team members to maintain an organized and visually appealing showroom.
- Developed product knowledge through training sessions and market research on jewelry trends.
- Handled customer inquiries and resolved issues promptly to enhance the shopping experience.
- Generated reports to track performance metrics of team members.
- Processed transactions accurately using point-of-sale systems and ensured customer satisfaction.
Watch Specialist
HEINEMANN AMERICAS,USA
United States of America
04.2021 - 05.2024
- Inspected and evaluated watches for functionality and accuracy.
- Assisted customers in selecting timepieces based on preferences.
- Conducted routine maintenance and repairs on various watch models.
- Managed inventory of watch parts and tools for efficient operations.
- Trained new staff on watch repair processes and customer service standards.
- Attended trade shows and exhibitions to promote company's products and services related to watches.
- Kept up-to-date with current trends in the industry related to new products and services.
- Assisted in training new staff members on proper repair techniques for different types of watches.
Store Manager
Tissot boutique
Mumbai
09.2020 - 04.2021
- Managed daily operations and ensured optimal store performance.
- Trained and supervised staff on customer service standards.
- Developed and implemented visual merchandising strategies for product displays.
- Built relationships with customers to enhance their shopping experience.
Watch Specialist and trainer
Mumbai duty free
Mumbai
06.2018 - 11.2019
- Assessed and authenticated luxury watches for quality assurance and customer satisfaction.
- Provided expert advice on watch features, maintenance, and care to customers.
- Collaborated with sales team to enhance product knowledge and customer engagement strategies.
- Trained junior staff on watch specifications, handling techniques, and customer service protocols.
- Implemented best practices for display arrangement to enhance visual merchandising of watches.
Watch and jwellery specialist
Starboard LVMH
UNITED STATES of America
07.2016 - 06.2018
- Collaborated with cross-functional teams to enhance product development strategies.
- Analyzed market trends to inform brand positioning and marketing initiatives.
- Coordinated training sessions for staff on product knowledge and customer service standards.
- Developed and implemented specialized procedures for customer service operations.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Watches of Switzerland
Mumbai
10.2006 - 06.2016
- Delivered exceptional customer support for luxury timepieces and accessories.
- Resolved customer inquiries using advanced product knowledge and service techniques.
- Assisted clients with product selection by understanding their needs and preferences.
- Educated customers about product care, warranties, and maintenance services available.
- Utilized point-of-sale systems to process transactions accurately and quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Fashion Consultant
UNITED COLOUR OF BENETTON
Mumbai
04.2004 - 09.2006
- Advised clients on current fashion trends and styling options.
- Developed personalized wardrobe solutions for diverse clientele.
- Conducted in-store fashion events to promote new collections.
Education
Higher Secondary Education
MumbaiINDIAN CERTIFICATE OF SECONDARY EDUCATION
MUMBAI, IndiaSkills
- Jewelry assessment
- Watch repair
- Inventory management
- Customer engagement
- Visual merchandising
- Team collaboration
- Effective communication
- Product promotion
- Data reporting
- Staff training
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Interest
- Travelling
- Listening music
- Riding bikes
Timeline
Jwellery specialist
Effy jwellery,USA
02.2024 - Current
Watch Specialist
HEINEMANN AMERICAS,USA
04.2021 - 05.2024
Store Manager
Tissot boutique
09.2020 - 04.2021
Watch Specialist and trainer
Mumbai duty free
06.2018 - 11.2019
Watch and jwellery specialist
Starboard LVMH
07.2016 - 06.2018
Customer Service Representative
Watches of Switzerland
10.2006 - 06.2016
Senior Fashion Consultant
UNITED COLOUR OF BENETTON
04.2004 - 09.2006
Higher Secondary Education
INDIAN CERTIFICATE OF SECONDARY EDUCATION