Summary
Overview
Work History
Education
Skills
Certification
Languages
DECLARATION
Timeline
Generic
FAISAL HUSSAIN

FAISAL HUSSAIN

KOLLAM

Summary

Skilled Service Engineer experienced in troubleshooting and maintaining various equipment types. Strong analytical skills for issue identification and solution implementation. Committed to delivering high-quality service and customer satisfaction. Proven track record of improving system performance and reducing downtime through preventative maintenance and timely repairs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Engineer

MYG DIGITAL
KOLLAM
12.2021 - Current
  • Provided timely assistance to customers in resolving software and hardware troubleshooting issues.
  • Tested, debugged, and repaired defective components or systems.
  • Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
  • Updated device firmware and operating systems for optimal performance.
  • Disassembled and re-assembled laptops to diagnose and repair hardware faults.
  • Replaced broken parts such as hard drives, memory modules, keyboards, motherboards, LCD screens.
  • Installed operating system updates and drivers for laptops.
  • Tested laptop functionality after repairs were completed to ensure proper operation.

Service Technician

PANASONIC
KOLLAM
03.2020 - 11.2021
  • Diagnosed technical problems with customer equipment and provided repair solutions.
  • Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
  • Documented repair activities in a timely manner using the appropriate paperwork or computer systems.

Education

DIPLOMA IN COMPUTER HARDWARE & NETWORKING -

RSDCA
KOLLAM
09-2019

Bachelor's Degree -

KAMARAJ UNIVERSITY
04-2018

Skills

  • Hardware Repair
  • Device assembly
  • Advanced troubleshooting
  • Software Installation
  • Hardware Installation

Certification

  • Microsoft Certified Solutions Expert (certification number:H216-5390)
  • Microsoft Certified Solutions Associate (certification number:H216-5279)

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

DECLARATION

I hereby declare that the information given above and in the enclosed documents is true to the best of my knowledge and belief.

Timeline

Service Engineer

MYG DIGITAL
12.2021 - Current

Service Technician

PANASONIC
03.2020 - 11.2021

DIPLOMA IN COMPUTER HARDWARE & NETWORKING -

RSDCA

Bachelor's Degree -

KAMARAJ UNIVERSITY

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