FAISAL JASIM
Mumbai
Summary
Results-driven Business Development Specialist with a strong history of driving market growth and acquisition. Recognized for developing effective sales strategies that enhance market penetration and foster lasting client relationships. Proficient in strategic planning, negotiation, and customer relationship management, consistently surpassing business performance goals. Career objectives include leading innovative initiatives to further expand market presence and revenue streams.
Overview
21
21
years of professional experience
Work History
Regional Sales Manager
InstantPay India Limited
Mumbai
07.2021 - Current
- Generating new business through Distributors/Merchants/API Partners, acquisition in Mumbai, Maharashtra & Goa.
- Channel Management, Go-To-Market Strategy (GTM), Executing GTV, Sales Promotion, P&L Management, Sales Forecasting, Vendor Management, Market Analysis, Relationship Building.
- Managing Domestic Money Transfer (DMT), AEPS, MATM, MPOS, IRCTC, BBPS, Insurance (General and Life) Business Loans & Recharges.
- Responsible for 530 active distributors and 3800 retailers with monthly business of approx. 88 Cr.
- Developed strategies to align and drive revenue in the market, including identifying and recruiting team members and planning the market size, span, and geographies for ASMs and RMs to promote sales, to scale up the business through distribution network.
- Monitoring KPIs and providing regular performance reviews to the sales team. Acquired and onboarded partners to the Instantpay platform to contribute further to market share and revenue growth.
- Analyzed data and conducted primary research to identify high-potential micro-markets.
- Work closely with Operation, Technical, Marketing and Analytics teams to optimize the revenue generation opportunity and demonstrate strong ROI.
- Provide Market Intelligence to product and technical team for product designs & CRM updates.Leading negotiations, coordinating complex decision-making process and closing deals.
- Developed a robust distribution mix to ensure market penetration, exceptional service quality, and strict regulatory compliance. Ensured adequate visibility at merchant points and strict adherence, maintaining exceptional standards of compliance and governance as per the NPCI and RBI regulatory norms.
- Handling cyber fraud cases in coordination with Legal, Operation & Tech team. Working as the liaison between business and technology, building the system using my experience as well as coordinating with Operation and Tech team to produce timely results.
Regional Head-West
Bankit Services Private Limited
Mumbai
08.2020 - 04.2021
- Responsible for West Zone (Maharashtra, Gujarat & MPCG) business through Distributor/Merchants.
- Defining parameters and plan for merchant sign-ups to create an effective eco-system in urban and rural markets.
- To identify trends that effect current and future growth of regional sales and profitability. Managed business of Domestic Money Transfer (DMT), MATM, AEPS, MPOS, IRCTC, BBPS, Business Loans and recharge business.
- Responsible for 396 active distributors and 3200 retailers with monthly business size of 146 Cr.
- Handling a team of 24 on-roll RSM & SOs to promote sales, to scale up the business through distribution network.
- Defining parameters and plan for merchant sign-ups to create an effective eco-system in urban and rural markets.
Zonal Business Head
Spice Digital Limited
Mumbai
03.2017 - 03.2020
- Responsible for Distributor/Merchants acquisition, managing them and getting business done through Manager/Asst Manager/SOs.
- Managing business of Domestic Money Transfer, Mini ATM, AEPS, MPOS, IRCTC, Bill Payment & Recharge business.
- Responsible for 449 active distributors and 5200 retailers with monthly business size of approx. 224 Cr.
- Handling a team of 26 on-roll RSM & SOs to promote sales, to scale up the business.
- Defining parameters and plan for merchant sign-ups to create an effective eco-system in urban and rural markets.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
CESA Lead-Service Delivery
Reliance Communications Ltd.
Karnal
04.2016 - 02.2017
- Handling channel experience and service assurance for entire (Haryana circle) clusters. Responsible for new customer on-boarding/sale through EKYC process with minimum timeline for better service experience.
- Process deployment for fulfillment of Acquisition forms of all customers in postpaid & prepaid segment. Responsible for onboarding/training/monitoring/interface for new distributor/channel/CAF signing officer.
- Responsible for regulatory compliance across customer acquisition process, MNP/INP. Managed 154 distributors, 37 FOFO & 8 E2E Showrooms of Haryana region with the support of 14 CSO's for CESA Operation & Delivery.
- Responsible for operations, new Acquisition, physical CAF Management, Audit management, CAF Warehousing, RSAT, Channel Care & SR Management on quality parameters within SLA.
- To ensure 100% SLA compliance & process adherence for SR managements, CAF warehousing, performance review of CSOs.
- Responsible for vendor management, performance of support mechanism like backend staffs at distributor and Channel points.
C&R Head-Service Delivery
Reliance Communications Ltd.
Lucknow
07.2007 - 03.2016
- Handled Collection & Retention team for billing size of approx. 2.25 crores with postpaid customer base of 42K. AV-CV of new subscribers with due verifications in field, ensuring SLA compliance & adherence for SR managements (billing and customer churning).
- Periodical review channel/store/Agency, managed ROI for C&R process, audits for customer handling & knowledge skills of CCEs/TLs/Cashiers and store personnel.
- Monthly receipt books audits, ensuring compliance for bill delivery. Managed 0-30, 30-60, 60-90 and 90+ bucket collection, ensuring minimal monthly bucket movement. Tracing Non-Contactable customers, Skipped & fraud ones. Monitoring FTB (1st three bill) default cases with inbound and outbound team for resolutions.
- Personal visits on HNI & Corporate A/c's for resolution & negotiation for settlements as per company policy. Ensure 100% targets by reviewing Agency/FOFO/Support staffs. Timely deposits by agency for collected amount minimize less barring & suspension percentage.
- Voluntary & involuntary customer Churn, complaint handling, retention for entire 0-90 bucket, ensure resolutions within SLA. Data Analysis, churn management appropriate churn control measures.
- Managed Corporate High Value A/c's for Collection & Retention and other operational issues. Responsible for MNP, maximum retentions out of total Port-Out UPC/MCH requests at zones.
- Data collation, MIS generation, Analysis for o/g barred, suspension and for projected churn. Training of staffs on processes & tools to control Churn. periodic reviews and development.
- Loyalty & Retention Education Program, collateral tie-up with renowned showrooms & restaurants for privileged subscribers about discounts and benefits.
- Coordination with the marketing team for new competition tariffs, getting products to be matched with increasing retention and agent performance.
SR. Executive - Retention
Idea Cellular Ltd.
Delhi
12.2003 - 06.2007
- Building relationships with customers to keep them on our network for a longer period and reduce the churn rate for the company, through a voluntary and involuntary team of field executives and backend staff. Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Forecasting, data analysis of churn and suspension trends. Inducting and training executives recruited for field visits and backend activity in customer retention.
- Responsible for customer retention (voluntary and involuntary) with 100% resolutions. Relationship building with corporate accounts and HNI clients for future business.
- Team handling for voluntary & involuntary churn. Monitor loyalty accounts and arrange service camps for HNI and corporates for bill collections.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
MBA - Marketing & IT
Apeejay Institute of Technology
Greater Noida-India05-2003
Skills
- Business development
- B2B and B2C
- Sales Strategy and Marketing
- Processes and Management
- Client Relationship Management
- Data and Market Analysis
- Forecasting & Negotiation
- Project Management & Quality Assurance
- Services Delivery & Customer Experience
- Analytical Skills & P/L Management
- Team Handling & Vendor Management
- Sales and Distribution
- Collection and Retention Strategy
- Recruitment and Training
- CRM & MIS
Accomplishments
- Adjudged as 'Outstanding Performer' for going out of the way to provide service to internal customers and further as 'Exceptional Performer' for being recognized as team player by peer.
- Collaborated with senior management for decisions related to key projects of MNP/INP in telecom.
- Achieved highest 98% of customer satisfaction in high pressure environments.
- Effectively trained frontend customer relation executive/field staffs to achieve required goals.
- Designed innovative sales & promotion strategies to ensure deeper penetration, customer loyalty and brand presence.
Personal Information
- Passport Number: A3073546
- Father's Name: Mr. Jasimul Huda
- Date of Birth: 12/15/76
- Marital Status: Married
Timeline
Regional Sales Manager
InstantPay India Limited
07.2021 - Current
Regional Head-West
Bankit Services Private Limited
08.2020 - 04.2021
Zonal Business Head
Spice Digital Limited
03.2017 - 03.2020
CESA Lead-Service Delivery
Reliance Communications Ltd.
04.2016 - 02.2017
C&R Head-Service Delivery
Reliance Communications Ltd.
07.2007 - 03.2016
SR. Executive - Retention
Idea Cellular Ltd.
12.2003 - 06.2007
MBA - Marketing & IT
Apeejay Institute of Technology
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